This Week's Episode

The Customer Has Power

How companies can handle online critics

BusinessWeek -- Customer Service Champs imageAny customer can embarrass you on the Web. So you need a way to deal with people online. In our Customer Service Champs podcasts, Jena McGregor talks with Pete Blackshaw, author of Satisfied Customers Tell Three Friends, Angry Customers Tell 3000

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Media Kit | Special Sections | MarketPlace | Knowledge Centers
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