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August 27, 2010
Posted on Harvard Business Review: August 26, 2010 9:30 AM It was 5 pm on August 9. I had just settled down for the three hour journey from Singapore to Manila. The ...
April 9, 2010
Posted on Harvard Business Review: April 8, 2010 5:26 PM Millennials are lazy, right? Wrong. You might have gotten that impression, though, reading the April 3 ...
March 5, 2010
Posted on Harvard Business Review: March 4, 2010 2:09 PM Most Wall Street analysts and investors tend to focus on return on equity as their primary measure of company ...
July 10, 2009
As boards have come to recognize that talent is the critical differentiator on what is often an otherwise level playing field, they have paid increasing attention to ...
June 19, 2009
Customer satisfaction has been a major business buzz phrase for more than a decade. In his 2001 book, The Loyalty Effect, Fred Reichheld claimed that customer loyalty ...
