About

Joseph Michelli is a best-selling author and business consultant who focuses on workplace issues and improving the customer experience. He took readers inside the world’s most famous coffee company in “The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary”. Michelli pulls back the covers on another company in “The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company”. In this video series, he explains how the Ritz-Carlton treats its guests and employees and how you can apply this to your own business to establish an unrivaled customer experience.

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