Managing
Coaches Corner: The Handel Group
Career Q&A: The Upside to the Down Economy
Coach Lauren Zander answers job search and career questions. This week: Using the current climate to your advantage
Send Your Questions to Coaches Corner
Beverly Behan: The Boardroom
Five Essential Elements of Board-Building
Boards are being criticized even as they're being given more responsibilities than ever. Beverly Behan on how to make them more effective
Interactive Case Study
Can Fresh Direct Keep It Fresh?
The Issue: FreshDirect Focuses on Customer Service
The online grocer is defying the odds and expanding during the economic downturn
Analysis: FreshDirect Capitalizes on the Downturn
FreshDirect has launched several smart initiatives, but challenges remain both for this Web grocer and its competitors
Comment: What Would You Do?
—Rebecca Reisner, staff editor, BusinessWeek.com
Reader Poll
Is it advisable for an upscale company like Fresh Direct to expand during a recession?
Ask Liz Ryan
Ask Liz Ryan a Question Now
Got a career question for our workplace expert, Liz Ryan? Let Liz help with your trickiest job search, networking, or workplace problem Read Liz Ryan's latest column on why CEOs should skip performance reviews
Leading With Purpose: Alaina Love
Book Excerpt: The Purpose Linked Organization (Part 2)
In an excerpt from their new book, The Purpose Linked Organization, Alaina Love and Marc Cugnon relate the story of a professional who finally was able to align purpose and passion
Read Alaina Love's previous columns:
How: Dov Seidman
A TRIP We Should All Take
The author's company, LRN, embarks on a journey toward transparency that Mellon Bank Corp. and the rock band Radiohead have already taken
Organizational Life: Pat Lencioni
Diversity's Missing Ingredient
Appreciating one another's differences, as opposed to just getting along, can translate into truth-discovering and real competitive advantage
Conversations
The Case for Optimism
In a new blog, BW writers focus on the promising future that lies on the other side of this economic storm
Creative Leadership: John R. Ryan
What's Your Leadership Mindset?
Do you have a "growth mindset?" Or a "fixed mindset?" Here are three questions to ask ourselves to help us grasp the difference
Viewpoint: Joseph Grenny
Crucial Conversations for Financial Agility
Addressing four destructive behaviors creates a culture of resilience and adaptability that can help your company survive and grow
Bill George: True North
The Economic Crisis Will Shape New Leaders
Today's global meltdown is training a new generation of managers to build lasting value through innovation and create sustainable growth
Viewpoint: Keith Ferrazzi
Make Job Hunting into a Party
Resist the the urge to hide away, banging out cover letters at your lonely desk. Join a group that offers morale and practical support for your job search
Bob Sutton: The Peter Principle
The Peter Principle Lives
Now 40, The Peter Principle resonates even more today, when a lust for accomplishment has led an unprecedented level of incompetence
Plus: A New Look at The Peter Principle
The Welch Way: Jack & Suzy Welch
Not So Fast, Mr. President
In his rush to fix everything, Obama is skipping vital steps in the change process
IN YOUR FACE: WORLD BANK REPORT CREATES RIPPLES
Reader Walter Kurtz Writes:
"It's all pointing to a higher risk in the system. Private capital inflows have stalled and are projected to fall further. The reality must finally be setting in that the V looks more like an L."
Sponsored by Tres Generaciones Tequila
Tell Us: Agree with the World Bank's Forecast?
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Top Stories
Shoshana Zuboff: The Old Solutions Have Become the New Problems
A former Harvard Business School professor says companies must commit to 'I-space' and collaboration, not financialization and administration
Liability and Your Board of Directors
Decisions made by public companies' boards of directors face greater scrutiny—and increased possibility of being challenged in a courtroom
Jeffrey Pfeffer: The Trouble with Performance Reviews
No one likes to give them or get them. But you can conduct performance reviews that actually assess performance. Here's how
Liz Ryan: CEOs Should Skip Performance Reviews in 2009
The annual performance-review process won't necessarily accelerate company goals or aid talent management. Sometimes you just have to say no to it
Insurers Innovate, but They Don't Communicate
The insurance industry must learn to express new ideas clearly and simply. A good idea executed poorly is no better than a bad idea rendered well
Now Hiring: Contract Workers?
May data show employers are hanging on to contract workers since they remain wary of bringing on full-timers
The Midyear Review Takes On More Weight
Widespread hiring freezes mean companies need to make the most of their talent—and get underperformers up to speed (or out) quicker
Let Gen Y Teach You Tech
Once derided as sandboxes for slackers, messaging and social networking sites are the new organizing centers, town halls, and news sources, says Sylvia Ann Hewlett
Career Q&A: The Upside to the Down Economy
Coach Lauren Zander answers your job search and career questions. This week: using the current climate to your advantage
Managing Your Career
Make Job-Hunting a Party
How to Create E-Mails That Generate Action
About Cover Letters
Managing Your Team
Employees: The Direct Route to Customers' Hearts
How to Create E-Mails That Generate Action
Is There a Virtual Worker Personality?
Employee Fraud And Misconduct
Book Excerpt: The Purpose Linked Organization (Part 2)
Managing Your Company
The Company Behind the Hyundai Gas Offer
Google's Management Style Grows Up
The Economics of SaaS
Viewpoint: Anti-Union Is Bad for Business
GM: Lessons from the Alfred Sloan Era
Getting Executive Compensation Right
A Smart Balance of Staff and Contractors
What You Can Learn from the Airlines
Managing Insight: David Melnik
PediaVision's David Melnik on Pitching Your Product
Selling your invention to a corporation means addressing the concerns of everyone from the IT manager to the president
Harvard Business Online
Turning Contractors into Collaborators
Coaxing commitment from vendors and others contractors takes serious effort but pays off, says John Baldoni
The Drucker Difference
Boredom, Not Rigor, Dampens Volunteers' Spirits
Championed by the Obamas, volunteerism is on the rise. Now nonprofits need to match volunteers with tasks that maximize their talents
Special Report: The New Rules of Management
What Managers are Doing Now
The worldwide recession has forced companies and managers to rethink best practices and craft new ones
Viewpoint: Shoshana Zuboff
Behind the Financial Meltdown
What we taught at B-schools helped create the mindset that brought on the economic crisis. We need to rethink what is taught and how business operates
Marshall & Friends: Marshall Goldsmith
Effectively Influencing Decision-Makers
These eleven rules about how you can influence decision-makers to adopt your ideas will benefit your career—and the organization you work for
The Strategist: Kevin P. Coyne
The Customer Satisfaction Survey Snag
Satisfaction isn't enough. If you mean to beat the competition, your surveys should measure customer loyalty
The Innovation Engine
Insurers Innovate, but They Don't Communicate
The insurance industry must learn to express new ideas clearly and simply. A good idea executed poorly is no better than a bad idea rendered well
Globality: Harold L. Sirkin
For Companies, Survival Is Not Enough
Tough as it is, the recession creates opportunities as well as challenges. The best companies will take advantage
Five Questions for...
Top Execs Answer Your Questions
Cisco Chief Globalization Officer Wim Elfrink and Nancy McKinstry, CEO of Wolters Kulwer will answer your questions. What would you like to know? Ask them in our Five Questions For video series—and watch how other CEOs answered our readers' questions
Sponsored by IBM
Viewpoint: Jeffrey Sonnenfeld
How Rick Wagoner Lost GM
GM's ex-CEO threw out the good-governance structure in place when he took over, then made bad decision after bad decision, backed by his rubber-stamp board
The Ethics Guy: Bruce Weinstein, Ph.D.
Memo to the Class of 2009
A tough job market shouldn't make B-school grads compromise on their ethics— now or at any point in their careers
Viewpoint: Shoshana Zuboff
Wall Street's Economic Crimes Against Humanity
By refusing to consider the consequences of their actions, those who created the financial crisis exemplify the banality of evil
RISK MANAGEMENT: BEN W. HEINEMAN JR.
Redefining the CEO Role
How fundamental governance changes within corporations can enhance accountability and increase investor confidence
Featured Blog
—Michael Mandel, Economics Unbound
Debate Room
Government: Stay out of the Economy
The current expansion of government intervention is going to undermine economic growth. Pro or con?
Video Series: How-To
Customer Service, with Joseph Michelli
Tips on elevating the service you provide to customers by creating a lasting, emotional connection, led by the author and business consultant
Plus: How the Ritz-Carlton Hotel Company Is Redefining the Gold Standard
Featured Special Report
The New Rules of Management
Leadership: Intentional Influence
Plenty of today's crises are the natural consequence of company leaders' ineffective or misdirected influence on workforce behavior, says Joseph Grenny
Leading at the Speed of Thought
Innovation Engine: The New Rules of Managing Innovation
Lynn Taylor: Increasing Your Career Currency
How Not to Get Laid Off
Cutting Salaries Instead of Jobs
Whacking Wages
Does It Pay to Reduce Pay?
Video: Ram Charan: Managing in Tough Times
Making Decisions Outside Your Repertoire
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