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COVER STORY Customer Service Champs BW's first-ever ranking of 25 client-pleasing brands included JetBlue, until it got stuck on the runway COVER IMAGE: Customer Service Champs USAA: Soldiering On In Insurance An Extraordinary Stumble At JetBlue How Technology Delivers For UPS Cadillac: Looser Rules, Happier Clients Playbook: At Your Service What It Takes To Be A Winner ONLINE EXTRA: The Customer Service Elite Interactive Table ONLINE EXTRA: Slide Show: Customer Service Champs ONLINE EXTRA: Slide Show: Satisfaction (Not Always) Guaranteed ONLINE EXTRA: Video: On the Road with a UPS Driver ONLINE EXTRA: Join a Debate About Customer Service ONLINE EXTRA: Poll: Is JetBlue Still a Customer Service Champ? Special Report: Customer Service UP FRONT Talk Show Attack Of The Shareholders Yesterday's Princesses Charity Begins…Online Will GE Bring Good Things To Cameras? A Dark And Stormy Night If You Can Find A Better Book… Eco-Limos An Assault On Fortress Bloomberg? Question Of The Week READERS REPORT The Politics Of Private Equity Funds Roehm's Myriad Missteps At Wal-Mart The Best Way To Give Solar Panels A Boost Stem-Cell Therapy In China: A Patient Speaks What's The Future For Broadcast Channels? How To Talk To Congress…Or A Journalist Volatile REITs? Not By This Yardstick Bombardier Flexjet Takes Issue TECHNOLOGY & YOU A Sweeter BlackBerry MEDIA CENTRIC TV's Boomlet From Election '07 BUSINESS OUTLOOK How Long Can The U.S. Count On Foreign Funding? Cash Registers Are Ringing Online THE BUSINESS WEEK Red-Faced JetBlue Radio Romance A Breath Of Inflation Airbus Divided Retailer Results Dell's New Team Warner Music Won't Quit Merck Backs Off Viacom Goes Elsewhere BBVA Bulks Up Ruling Of The Week NEWS & INSIGHTS A Smaller Options Scandal? Slide Show: White-Collar Whiffs XM & Sirius: What A Merger Won't Fix Chrysler At A Crossroads ONLINE EXTRA: Jeep's Uphill Struggle When Shareholders Pay The CEO's Tax Bill Hotter Seats Than They Bargained For GLOBAL BUSINESS Slim's Big Giveaway Carlos Slim On Monopoly, Pemex, And Kids Going Public, Chinese Style Airbus Revs Up The Engines THE CORPORATION Why Toyota Is Afraid Of Being Number One Katsuaki Watanabe: Fighting To Stay Humble ONLINE EXTRA: Talking with Toyota's Top Man ONLINE EXTRA: Toyota's Bid for a Better Battery ONLINE EXTRA: Slide Show: Toyota: History of a Killer Company ENTREPRENEURS A Career Gets Juiced PEOPLE Just Don't Call Him A Raider FINANCE Ready To Come Back To Earth DEVELOPMENTS TO WATCH A Magic Pullet For Deafness Message In A Genetic Bottle No Need For A Spoonful Of Sugar Of Nanopumps And Tissue Printers MARKETING Who Should Pitch, Angelina Or Dylan? Slide Show: The Haul Of Fame EXECUTIVE LIFE Working Out With Carl Edwards Harold Arlen's Beautiful Sorrow EXECUTIVE LIFE -- PARKER ON WINE When Brunello Lives Up To Its Fame ONLINE EXTRA: Slide Show: Parker on Wine: The Best of Brunello PERSONAL FINANCE The Insurance Inheritance Pumping Up The Muni Advantage Stock Trades Without Borders INSIDE WALL STREET Buffett And UnitedHealth What Glaxo Saw In Epix A Sparkling Hong Kong Jeweler FIGURES OF THE WEEK Figures of the Week (.pdf) Online Extra: Production Index Components IDEAS -- BOOKS In Search Of Joe Sixpack IDEAS -- OUTSIDE SHOT The Cult Of Innovation IDEAS -- FACE TIME WITH MARIA BARTIROMO Neeleman Explains Himself IDEAS -- THE WELCH WAY The Blame Game—Forget It
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