COVER STORY The Secret World Of Marsh Mac CEO Jeff Greenberg presides over the arrogant and tight-lipped culture of Marsh & McLennan, where conflicts of interest abound. There's more trouble coming for the world's largest insurance broker. COVER IMAGE: The Secret World Of Marsh Mac GRAPHIC: A Sea Of Troubles GRAPHIC: A Gusher Of Loss GRAPHIC: A Hush-Hush World COMMENTARY: A Crazy Quilt Of Rules INTERNATIONAL COVER STORY The Unsung CEO United Technologies' CEO George David runs a $31 billion company that outguns GE in shareholder return. Who is he -- and how does he do it? COVER IMAGE: The Unsung CEO SMALLBIZ -- FALL 2004 BusinessWeek SmallBiz Financing strategies for small businesses, getting rid of spam, and how to manage when employees take leave SPECIAL REPORT The BusinessWeek/Architectural Record Awards Both design and function are considered when picking the winners of this contest UP FRONT Talk Show $40 Oil? That's History An Uncivic Lesson In Ohio? Medimmune: A Missed Shot At The Flu What A Catch Outsourcing: Worse Than You Thought William Raduchel: Music And Movies -- Free And Legal This Pigeon Is Really Taking Wing Your E-Mail Is Verboten. Pls Try Again THE GREAT INNOVATORS Steve Jobs: He Thinks Different READERS REPORT Introduction Creating An Innovation Policy A Recipe For Patent Reform Give Taxpayers Royalties Hope For The Middle East An Untapped Market Sector Fuzzy Numbers And Creativity Accounting And Earnings At SBC CORRECTIONS & CLARIFICATIONS "The Best B-Schools Of 2004" ("The Best B-schools," Cover Story, Oct. 18, 2004) TECHNOLOGY & YOU Putting Home Theater In Every Room BOOKS George Washington On The Couch Online Extra: The BusinessWeek Best-Seller List ECONOMIC VIEWPOINT How Bush Widened The Wealth Gap BUSINESS OUTLOOK U.S.: Will The Latest Oil Shock Bring A Barrel Of Woe? Italy: Conflicted Math In Berlusconi's Budget NEWS: ANALYSIS & COMMENTARY Cable vs. Fiber Mini-Crowds At The Multiplex Commentary: GM: A Dangerous Skid How Hybrids Are Going Mainstream Commentary: The Election: Watch These Indicators Homebuilders Are Stretched Thin Antegren: Hype Or Hyperdrug? IN BIZ THIS WEEK Aylwin Lewis: Had His Fill Of Fast Food Motorola: In The Money 3M's Sticky Situation The SEC Pries Into Pensions While The Citi Sweeps Et Cetera... Closing Bell: Eastman Kodak WASHINGTON OUTLOOK Congress 2004: Who Won, Who Lost '04 Political Fashion: Coattails Are Short Birds Of A Political Feather... ASIAN BUSINESS Why Bombay Has The Blues Commentary: Bangalore: Tech Eden No More? Japan: Upscale Shopping's Downbeat Outlook Setting Fire To The Cell-Phone Market ONLINE EXTRA: Why Son Is "Banging the Table" Giving Japan A Workout EUROPEAN BUSINESS Showdown In The Ruhr Valley Commentary: A Glimpse Of Hope For Germany... Commentary: ...But A Harsh Diagnosis For Europe INTERNATIONAL OUTLOOK Mexico: Will The PRI Be Top Dog Again? Eurotunnel's Latest Financial Crunch The Junta Casts A New Shadow Over Burma INFORMATION TECHNOLOGY Net Phone Calls, Free -- And Clear ONLINE EXTRA: Skype Is "What Evolution Is All About" ONLINE EXTRA: The Word on Skype: "It Really Works" Can EMC Find Growth Beyond Hardware? ECONOMICS Commentary: When Home Buying By The Poor Backfires SCIENCE & TECHNOLOGY This Pep Pill Is Pushing Its Luck FINANCE Quadrangle's Connections SPORTS BIZ How The Baseball Commish Calls It An Entire Season In The Penalty Box? How This Diehard Fan Would Fix Hockey PEOPLE Spiffing Up Men's Wearhouse ONLINE EXTRA: Fashion, with a Conscience MARKETING Old Spice's Extreme Makeover ONLINE EXTRA: Changing Old Spice's Message Can Charlie Ergen Still Go It Alone? PERSONAL BUSINESS Making The Most Of Your Losses Time To Do Your Tax Checkup Spending Your Golden Years In The Big Apple Hybrids With Plenty Of Pep FOOTNOTES Underfed Pensions A Fool-Proof Wine Stopper With Pizzazz Are You Paying Too Much For That Bond? THE BARKER PORTFOLIO A Hollywood Play For Dreamers Only INSIDE WALL STREET That's One Safe Stock A Sea Change In Transocean's Favor Betting On The End Of The Sysco Skid FIGURES OF THE WEEK Figures Of The Week (.pdf) ONLINE EXTRA: Production Index Components EDITORIALS Why Insurance Needs A Cleanup The Stalling Of Motor City INTERNATIONAL -- READERS REPORT More Thoughts On An Innovation Economy Training Foreign Students -- And Getting Them Into The U.S. The Absurdity Of Arguing That Women Should Be Paid Less INTERNATIONAL -- FINANCE The Day Of The REIT Dawns In Asia Man Is Feeling The Pull Of Gravity INTERNATIONAL -- INT'L FIGURES OF THE WEEK International Figures Of The Week (.pdf) INTERNATIONAL -- EDITORIALS Saving Germany's Auto Industry
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