Sending the right message to the right people is ricky work. Here's how some of the biggest marketers are handling it.

The latest American Express ad
campaign starring longtime
spokesman Jerry Seinfeld began
not on television but on the
company's own Web site. The two,
four-minute "Webisodes" co-starring an animated
Superman have pulled more than 2 million visitors
in through AmEx' Internet portal. "The changes we
are making are in line with the changes consumers
are making, like spending time in front of the
computer instead of the TV set," says John Hayes,
the chief marketing officer of American Express. A
few weeks ago, AmEx started running the first Web
site in conjunction with TBS reruns of Sex and the
City, a series beloved by the same
young urban
professional crowdthat made Seinfeld such a hit.