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The number of Americans who use instant messaging more than doubled
from 1998 to 2000. These chatty types are spending 30% more time
online than the average Netizen, too.



        INSTANT MESSAGING        PERCENT OF          AVG. TIME ONLINE
              USERS           AMERICANS ONLINE           WEEKLY



1998      16.1 million              30%                10.6 hours
1999      18.6 million              27%                12.4 hours
2000      33.7 million              40%                15.0 hours






Data: Cyber Dialogue Inc.