Posted by: Justin Bachman on March 19
Virgin America is joining the list of carriers with a fee to check a bag. Previously, there was no charge for one, but as of May 5, it will cost $15. The change is part of a revamped fee structure Virgin announced March 19, including a $25 reduction, to $50, for itinerary changes or cancellations made on its Web site. The cost for a second checked bag will drop from $25 to $15. (You’ll also be able to check up to ten bags for $15, although to me that much luggage sounds more like office relocation than a business trip.)
Granted, this first-bag fee aligns Virgin America with the three transcontinental legacy carriers with whom it fights for premium business travel in the LA-NY-Boston-DC tangle. Virgin was likely not seeing any sort of competitive benefit from giving customers a free bag, so why not charge the fee? That was the point Continental (CAL) CEO Larry Kellner made in September when that company joined the bag fee party. One possible reason – and I concede that in this sort of recession the notion may be truly laughable – is brand distinction. JetBlue (JBLU) and Southwest (LUV) clearly exploit the ‘No Fees’ mantra for their marketing. Yet coddling the brand may have no place right now. Oil surged 7%, above $52 per barrel, on Thursday and the International Air Transport Association is planning to revise its 2009 loss forecast next week. Odds are it’ll be quite a large number.
So back to one of the airlines’ revenue fixes, bag fees. Is this something that affects one’s choice of carrier? The airlines have, nearly across the board, reported consumer acceptance and have told Wall Street about the millions in new revenue the fees are providing. Do you pay the bag fee personally, or does your company reimburse it?
As competition is increasing and airlines can't directly ask for extra premium on standard tickets, this sounds just a new gimmick to squeeze money out of consumers pockets.
Recently, I wanted to book flight tickets and obviously I was on hunt for low-fares. I was about to buy EasyJet tickets but just before final stage on their website, I added all the charges like baggage checking fee, excess weight charges, return transportation from airport which is far from the city and that really made no sense. I then booked with a standard airline which was slightly more expensive than EasyJet's but at the end it was a peace of mind as there were no hidden charges or extra costs to pay for and the airline I booked with flies from an airport not too far from city.
Let's see if Virgin customers stay loyal to their new announcement. Not to forget, there's always an alternative!
Yes, I definitely used to choose Virgin America for this reason. I'm so disappointed in them! I thought they were better than the rest.
BusinessWeek editors Dean Foust and Justin Bachman provide road warriors with the latest news, trends in business travel, which as most readers are aware, has all the romance of taking a school bus cross country. Come here to pick up travel news and tips or just commiserate about your latest business trip gone awry.