Posted by: Dean Foust on December 20
Welcome to our new “business travel” blog! We’re going to devote this space to everything relevant to the process of getting road warriors from Point A to Point B. I’ve joked for some time – as you’ll see in the description of this blog to the right – that business travel has “all the romance of taking a school bus cross country.” I originally wrote “…of taking a Greyhound bus cross country…” but we figured the folks at Greyhound would complain that we impugned their reputation by comparing it to the current state of air travel.
I want this to be a highly interactive blog with lots of reader comment. I take great pride that during my time contributing to our Hot Property blog, one entry I made in May 2005 (on whether there was a housing bubble in Washington DC) generated more than 1,200 reader comments—including one just today.
So, in this spirit, I hereby unveil the first annual “Del Griffith Award for Business Travel,” to the reader who regales us with the most bizarre/unusual/painful experience relating to a business travel experience gone awry. (Del Griffith, if you’ve forgotten is the name of the John Candy character in the movie Planes, Trains and Automobiles—his title is “director of sales, American Light and Fixture, shower curtain ring division”).
To stimulate interest, I’m offering a $25 American Express gift card (“Traveler’s Checks”…get it?) to the reader with the best post about the most bizarre/unusual/painful experience they’ve endured in business travel. Deadline is midnight Jan. 1, and I’ll review all postings the next day and anoint a winner.
Of course this woman’s experience, as reported on Bostonchannel.com, may take the prize right now, don’t you think?
As for me…I don’t know if I have any experience that would win. I’ll skip the flights that were rerouted, the usual delays, etc., and submit that the most bizarre incident I experienced was this…
In 1999, I was looking to interview someone for a reporting position here in the Atlanta bureau, and my leading candidate was working in Europe but was flying home with his wife and kids to spend a week with his relatives in Denver – the next day. While I have him on the phone, I’m scrambling to pull up Delta Air Lines’ web site (or Expedia’s, I can’t remember) and book a round-trip flight for the next day from Atlanta to Newark, where he was connecting and would have a four-hour layover. I quickly punch in my info, book the ticket for the next day – and think I’m good to go.
The next morning I hustle to the airport, check in at the ticket counter, where I get an old-fashioned paper ticket that I take down to the gate and use to board the plane. No problems, right? I arrive in Newark and find my job candidate waiting for me. We spent 2-3 hours talking and then shake hands – with me thinking that I like this guy (in fact, after more interviews, I later hired him). I have dinner, then go to the Delta gate to catch my return flight.
But when I get to the Delta gate I’m in for a surprise: The gate agent says I’m not on the passenger list. What? I protest, but she keeps checking and checking her computer screen and …. Nope, I’m not on the flight. Finally, after a few more minutes of detective work she figures out what happened: In my haste to book the ticket the day before, I didn’t realize that I’d bought a ticket for the Atlanta-Newark route for a day ONE MONTH IN THE FUTURE.
And while I didn’t realize that I’d accidentally bought a ticket for, say, March 25 instead of February 25, neither did the Delta ticket agent at Hartsfield airport catch this when she printed out my ticket – nor did the gate agent, who let me on the plane (!). The agent in Newark checked the manifest of the flight from Atlanta to Newark from that morning and discovered that, sure enough, my name wasn’t listed – but there was another passenger named “Dan Fong” or somesuch. So the best she could surmise is that the gate agent confused our names when she was matching my paper ticket against her manifest.
Of course, the surly gate agent in Newark didn’t think this was all an accident. Far from it. “I know what you did – you bought a cheap ticket for 30 days out snuck your way onto the plane. You didn’t want to have to pay the next-day fare, did you?” While I’m protesting here, she says, “All of our flights back to Atlanta are booked up tonight. I have half a mind to make you stay here overnight and wait until tomorrow to fly back. AND make you pay the higher fare to get on the plane!”
I’ll cut this short here, but suffice to say she and I had it out, and it ended with her supervisor finally relenting and giving me the one remaining seat on the last flight out that night. Of course, this couldn’t happen today, what with electronic ticketing and bar codes, right? Or could it?
March 2003 I was scheduled for a 4 day business trip from USA to Europe and visit several countries and meet with several companies with the Vice President of Sales in Europe for our Multinational company. When I arrived in Belgium, I had a message from my Company in USA that USA had bombed IRAQ and I was to return to USA or report to Belgium office for reassignment. I cancelled the rest of the trip, spent hours on the phone with USA travel agent to rebook me and returned the next day to USA. I met the VP of Sales for breakfast for 1 hour. I flew back on the same plane that I arrived on the previous day and was greated by the same stewardess. She said, you flew over with us, I answered yes, she said "now you know how it feels to stay in one country one night" and walked away. I flew for 2 days for a 1 hour meeting for breakfast.
I live part time in Poland for work and have spent Thanksgiving stuck in a country that does not celebrate it. In 2006, I decided to take a break from my time in Warsaw to fly home for Thanksgiving. So, I was flying back to Warsaw Sunday night. First of all, I did not have a very good route, flying through Chicago and London on my way to Warsaw. Flying through O’hare on a holiday weekend is never a good idea and Heathrow is without a doubt the worst airport in the world to connect in. Therefore, I was very much relieved when I found myself boarding the plane heading to Warsaw Monday morning. O’hare was about as quiet as I have ever seen it, and despite going through security 3 times at Heathrow, I still made my connection.
So I am getting on the plane in London when they tell me that they have to change my seat assignment because the type of plane has been switched since I originally checked in 12 hours ago. What they did not tell me was the reason why the plane was changed was because they needed a bigger plane to take the passengers from the earlier plane to Warsaw, which had been cancelled. It turns out that Warsaw was fogged in, as is somewhat common during this time of year. Since they have a radar system that dates back to the Soviets, planes are unable to land there in this situation. Why they cancelled a flight a couple hours earlier, yet they felt that flying this plane there is beyond me?
So we fly to Warsaw, and the captain first makes the announcement that the plane cannot land, but they had been anticipating this so they have enough gas to circle around for a couple of hours. So we circle around for 2 hours before they say that they cannot continue and have to divert to another airport. Since all of the other airports in Poland are full with planes that have been diverted from Warsaw, they have to land in Berlin. We fly another hour back to Berlin and we sit on the runway for a couple of hours as British Airways tries to determine a plan for us. After another 2 hours sitting on the plane, they say that there are two options, I can get off the plane here and try to take a train to Warsaw or I can stay on the plane, fly back to London, they will get me a hotel and take the first plane back in the morning. There is one train left to Warsaw that night, but you cannot book a reservation over the phone and 4 other planes have just been diverted to Berlin. Having just watched Planes, Trains, and Automobiles the night before, I figure that it is not worth the trouble and will just fly back to London. Some people decide to get off, so it takes another couple of hours sorting out all of the luggage before we can take off again. Again, they don’t let us off the plane, so we have been sitting on this plane for an eternity at this point. Bear in mind, that the only thing I have eaten since 7 o’clock the night before is 1 airline meal to London a sandwich flying to Warsaw and another sandwich when we flew back to London. It is 10 PM when we land in London. So instead of cancelling the flight and spending the day working in London, I have spent 12 hours sitting in an airplane, after spending 12 hours getting to London.
By the time we get to the hotel it is 11 PM. They promised us a meal voucher. The only problem is that the restaurant closed at 10 PM, so there is no dinner tonight. They give us another voucher for breakfast, but the restaurant opens at 6, which is the exact time that the bus is leaving to bring us back to the airport.
So I check in again in the morning, and finally get myself something to eat. The plane has again expanded and is now a 767. The plane takes off, gets to Warsaw and captain get on the PA and says, Warsaw is fogged in and we will have to circle for a while to see if we can land. We circle for another hour before he says that we need to divert to another airport and the closest one is Vienna, which is a lot further than Berlin. Again, I have no idea why they did not cancel the flight and save us hours of sitting on a plane, but I again find myself sitting on the runway for a couple hours while they figure out a plan for us. They say that there are two options: I can fly back to London again and get the first plane tomorrow morning or they will hire a bus to drive to Warsaw. However, it will take a few hours to get a bus and the ride will take up to 10 hours.
This is a big step forward as at least you are ensured a way to get to Warsaw. Saying that I have had enough of the plane, I go to get off. When I am leaving the plane, they say that my bag will need to stay on the plane. Then they say that they will not be arranging the bus. We need to deal with the airport staff to arrange the bus. I could care less about the bag, but I say that there is no way I am going to let them just leave me in the airport to be somebody else’s problem. Eventually, they agree that it is there responsibility to get the bus. Then they decide that they don’t want the headache of delivering the bags so they decide to take them off the plane which takes another hour. By the time we get off the plane it is 3:30 PM. After waiting an hour and a half, they tell us the bus will leave at 6 PM.
If you have ever driven on Polish roads, you will understand the pleasure of a 10 hour bus trip along them. The bus ride ends up taking 12 hours and I finally get to Warsaw at 6 AM Wednesday morning almost 60 hours after leaving my house at 4 PM Sunday afternoon.
To top it all off, the 767 which I flew on is one of the British Airways planes that they find nuclear radiation on linked to the poisoning of the ex-Russian spy living in London.
I just love to fly.
BusinessWeek editors Dean Foust and Justin Bachman provide road warriors with the latest news, trends in business travel, which as most readers are aware, has all the romance of taking a school bus cross country. Come here to pick up travel news and tips or just commiserate about your latest business trip gone awry.