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Friday February 10, 2012

Standouts in Customer Service

It may have been a tough year for nearly every industry, but in our fourth annual customer service awards a few?particularly retail, hospitality and electronics?really shined.

*In 2009, J.D. Power & Associates redesigned their customer satisfaction with dealer service study. Because of this change, the automotive industry scores are lower than the year prior. Percent change represents the difference in the brand's score from 2009 before bonus points for industry placement or reader poll performance are added. Data: J.D. Power & Associates, Bloomberg BusinessWeek