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Why I Did Buy an iPhone

Posted by: Helen Walters on November 6, 2007

So my colleague Arik Hesseldahl won’t buy an iPhone. And I really didn’t mean to. But Apple got me. Quite despite my better judgment (while Arik’s cross about third party software, I’m much crosser about Apple’s apparent disdain for the fans who’ve patiently supported them for years.)

Anyhow. Turns out that I’m a sucker for whizbang devices after all. And given that my contract (with Sprint) was up, and my existing phone not only resembled some kind of large electric shaver from the 1970s but was dusty pink (note to manufacturers: dusty pink is a dreadful colorway) I decided to go for broke.

So I know I’m way behind on all the discussions, but now I’m immersed in this whole new world and frankly I need help. I even read the instructions (ish) but here’s the one thing that persists in baffling me:

Can I save text messages? I have a well-worn habit of catching up on replying to texts while I’m on the subway. Come back above ground and boom, my old-fashioned Sprint job would spit out messages, I’d restore my status as a good person who doesn’t ignore people and get to go on about my day. But now I can’t save even one message and the phone seems to go into meltdown when I try.


Reader Comments


November 7, 2007 2:18 PM

If your iPhone is "going into meltdown", take it back to the store and exchange it. Period.

Apple has been #1 in reliability for the better half of a decade, but they aren't perfect. That's also why they're #1 in Customer Service. If nothing broke, they'd be last on the list!

Call ahead and you won't even have to wait in line.

If it's merely a "missing feature", remember that the iPhone is a brand new platform - about 100 days old. Whatever shortcoming you feel version 1.1.x has, remember 1.2.x is due out in about 12 weeks and with it comes 3rd Party Applications.

Personally, I'm waiting for version 1.3.x in June 2008.


November 7, 2007 7:14 PM

I am not at my Mac so I cannot get the name of the app; however, there is a Mac app in beta that saves archives of your chats.

Steve P

November 7, 2007 7:44 PM

I think she was asking for help, not a lecture.
(Sorry, I have none - & no iPhone yet :( -
But I also want to say I don't think either Arik or your feelings - about 3rd party apps or Apple "fans" being let down - are appropriate. (Though I know "appropriate" is in the mind of the person.)

Hope you get it all ironed out and have a very enjoyable and productive iPhone experience. If not, I hope Apple does whatever is needed to make it so.


November 7, 2007 7:58 PM

Syphone is a beta application that allows SMS back-ups on a Mac.

Helen Walters

November 7, 2007 11:14 PM

Tedious: You're quite right that version 1.2 will, I'm sure, be an enormous improvement, not least because Apple developers will listen to and learn from the problems that early adopters air after using version 1.1.
Phil, thanks for the tip on the app -- I actually love the way the phone saves and updates traditional text messages (I haven't tried IM on the phone yet). But I'm frustrated by the inability to save multiple unsent texts -- or even one.
But I also want to say I don't think either Arik or your feelings - about 3rd party apps or Apple "fans" being let down - are appropriate. (Though I know "appropriate" is in the mind of the person.)

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