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Ruthless Focus on the Customer

From the Mini Cooper to Whole Foods, companies and brands are discovering how superior customer experience keeps 'em coming back for more

Open Source at 90 MPH

Inspired by Linux, the OScar project aims to build a car by tapping the knowledge of a volunteer team. It wonÕt be an easy ride, but their journey is important

Open Warfare in Open Source

Disagreements over what should be included in the free software license's next version have pitted the movement's leaders against each other

Sun's Big Open-Source Bet

Disagreements over what should be included in the free software license's next version have pitted the movement's leaders against each other

The World Wide Textbook

A new project aims to develop low-cost, open-source textbooks for use in the developing world

Open Season On Open Source?

Aggressive acquisitions by Oracle and others could co-opt the movement

Innovation in the Age of Mass Collaboration

The co-authors of the recent bestseller Wikinomics explain how businesses across the board can spur innovation by going Wiki

Peer Innovation and Production

The co-authors of Wikinomics explain how old-school companies like IBM can create value by embracing open-source models

Ideagora, a Marketplace for Minds

Ideas and innovations are increasingly coming from outside company walls—and Web-based virtual talent pools are stepping in to fill the need

Hack This Product, Please!

Dell's new IdeaStorm is just one example of how forward-thinking companies are making their customers co-creators

The New Science of Sharing

Companies such as Novartis and Intel are at the forefront of Science 2.0 by encouraging open systems of collaboration

Opening Up to Collaboration

By making their software platforms available to all, companies such as Amazon, SAP, and Google are building an engine for growth

The Global Plant Floor

From MIT's small-scale digital fabrication to Boeing's more collaborative model, a revolution in manufacturing is under way

The Wiki Workplace

Thanks in part to younger workers, more companies are using social computing tools to aid collaboration and to foster innovation and growth