BusinessWeek Online - NussbaumOnDesign 2008-07-18T15:15:35Z Read the corporate innovation blog for updates on product innovation and design. Learn about service innovation and social networking in the innovation blogs. Movable Type Copyright (c) 2008, bruce_nussbaum 2008 Top Designs in The World: International Design Excellence Awards. 2008-07-18T15:15:35Z 2008-07-18T03:58:10Z tag:www.businessweek.com,2008:22.13722 2008-07-18T03:58:10Z We have the winners of the International Design Excellence Awards online and in print and they are awesome. There are great videos as well. The Webster video (he's from IDEO) on designing the Shimano bike platform is terrific. Check out... bruce_nussbaum innovation We have the winners of the International Design Excellence Awards online and in print and they are awesome. There are great videos as well. The Webster video (he's from IDEO) on designing the Shimano bike platform is terrific.

Check out a slideshow of all the IDEA winners for 2008.

The design of Bloomberg screens by Antenna is really insightful as well. It's a great video by co-founder Masamichi

My lead piece analyzes the shape of the winners group this year. European, Asian and Brazilian design consultancies, corporations and schools did exceptionally well.

And don't miss Jessie Scanlon's piece on Design for Democracy, which won a gold. It's a book showing the US states how to design better ballots and voting spaces. Critical for the upcoming November Presidential election.

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What Laura Bush Told Me At The White House. 2008-07-16T21:32:12Z 2008-07-16T20:45:08Z tag:www.businessweek.com,2008:22.13687 2008-07-16T20:45:08Z http://www.nationaldesignawards.org/2008/I had brunch at the White House on Monday, thanks to being a Finalist for a National Design Award, given by the Smithsonian Cooper Hewitt National Design Museum (yep, it's a mouthful). We all posed for a photo, Mrs. Bush... bruce_nussbaum innovation http://www.nationaldesignawards.org/2008/I had brunch at the White House on Monday, thanks to being a Finalist for a National Design Award, given by the Smithsonian Cooper Hewitt National Design Museum (yep, it's a mouthful). We all posed for a photo, Mrs. Bush came out, shook each of our hands, and we smiled for the camera. It was my first time meeting her and she was calm and confident as she walked down the line, looking each of us in the eye and congratulating us. For those of you who care (and there are many, I know), Mrs. Bush wore a beige (tan?--I'm a guy and can't do colors well) skirt suit with silvery thread woven into the fabric. Pearls (I think). Beige closed-toe shoes. Make-up, coiffed.

She gave a short speech on design, describing traditional design categories, such as architecture, interior design, landscaping, as important.

OK, here's something new. In the hallway, Mrs. Bush said that the Bush Presidential library would be "the greenest" Presidential library ever, "with geothermal" and other good green things. Remember that the Bush ranch house in Texas has geothermal heating and is pretty green. Mrs. Bush also said that Robert Stern would be the architect. Stern, who's taught at Yale for many years, is, of course, a well-known architect and writer. His latest work is 15 CPW--the most residential expensive condo in Manhattan. It just opened. I just read that an apartment bought for $30 million when it was in development is on the market for $90 million.

]]> Lots of people were at the White House fete, including a few that I knew. John Maeda, the new head of RISD was there. David Rockwell, founder of the Rockwell Group, won for Interior Design and he was there. Google won for Corporate Achievement and Melissa Mayer, who was on our first Inside Innovation cover, was at the White House reception. Along with her mom. I also talked with Frank Tyneski, the new head of the Industrial Designers Society of America. We publsh the annual winners of the International Design Excellence Awards in a few hours. Siggi and Massa, founders of the incredible firm Antenna Design, won after being a Finalist twice, and they were there. Siggi's mom was there (All the mom's posed with Laura Bush and had their photos taken. I hear fuseproject's Yves Behar took his mom last year).

I had skipped all the tours of the White House when I was in grade school so this was my first time. It's incredibly ornate, at least the Green, Red and Blue rooms that I visited. All the people guiding us were military personnel in dress uniforms. David Rockwell and I both were taken by this. The President and his family live surrounded and protected by the military. We don't. The 20-somethings in uniform were incredibly helpful--and commanding. When they told us we had to move on and clear a room, we moved. And rather fast for a bunch of "cultural creatives."

Sorry, no photos. The White House doesn't post on the web and I have to wait 6-8 weeks.

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Did Innovation Trigger This Financial Meltdown With Fannie Mae And Freddie Mac And Cause A Recession? 2008-07-16T15:44:50Z 2008-07-16T14:08:41Z tag:www.businessweek.com,2008:22.13671 2008-07-16T14:08:41Z I've been sitting on the beach pondering what one senior European banker told me in January in Davos at the World Economic Forum--"you always talk about the benefits of innovation Bruce, but innovation in the financial markets has gotten us... bruce_nussbaum innovation I've been sitting on the beach pondering what one senior European banker told me in January in Davos at the World Economic Forum--"you always talk about the benefits of innovation Bruce, but innovation in the financial markets has gotten us into this mess."

Of course, I disagreed with him at the time but now I think we need to seriously examine what he was saying. Innovation assumes the creation of positive value, whether it's revenue and profits in business or a better experience for consumers or patients or students. This, I believe, is different from invention or technology, which is neutral in its design. High-tech advances can be used to make life better--or worse. Think nuclear.

So the question is whether or not all the innovation in structured finance--the slicing and dicing of mortgages--that went on in Wall Street and ultimately exploded, leading to the current financial crisis was good or bad. Put another way, what went wrong with financial innovation?

I don't have the answers and truly welcome your analyses. I think those in the innovation/design field should really think about the meta question of the impact of innovation in society. And in fact, lots of us are doing that in terms of sustainability and making life better in Third World countries. But thinking about financial innovation is very important because it gets to the issue of what can go wrong in innovation.

My initial thoughts are these: 1) Innovation and design methodology use prototyping to test new concepts, reduce risk and improve chances of success. This is where financial innovation failed. The intentions were good. Slicing and dicing mortgages and selling them

]]> around the world was intended to reduce risk to the mortgage lenders, increase mortgage lending and allow many more people to buy homes. Home ownership did rise, especially for lower income folks.

Two things went wrong in the prototyping of the structured finance products. First, they weren't transparent. No one really knew what they were because banks and credit rating agencies mixed and matched good and bad, low risk and high risk, stuff in products that really couldn't be seen or evaluated. Proper prototyping didn't take place and the financial products sold in the marketplace were seriously deficient.

Second, the prototypes that were designed were improperly tested. The credit rating agencies used their traditional methods of evaluation for mortgage related financial products--credit history of losses on mortgage payments. They have always been very low so the credit rating agencies gave the new financial products high ratings. But the real issue turned out not to be losses on mortgages but liquidity in the mortgage market. And they didn't test for that. They should have because the opaque nature of the structured finance products made them hard to price and sell once trouble began. In fact, even today, banks are having a hard time putting a price on them. That's why the housing and financial crises continue.

It's a little like people buying something that seemed OK when they opened the box and took it out but wasn't what was advertised when they turned it on.

These are my beach ruminations about the failure of innovation. I'm back now and would really like to know what you think on the issue.

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General Motors Sheds Brands--Buying Brands From Chrysler Is Unlikely. 2008-07-07T18:01:02Z 2008-07-07T17:50:53Z tag:www.businessweek.com,2008:22.13488 2008-07-07T17:50:53Z Well, I've have better ideas than that of GM buying the one or two Chrysler brands that might survive this downturn. Turns out that GM is looking to sell several brands of its own--from Hummer to Saturn and maybe Buick... bruce_nussbaum cars Well, I've have better ideas than that of GM buying the one or two Chrysler brands that might survive this downturn. Turns out that GM is looking to sell several brands of its own--from Hummer to Saturn and maybe Buick and Saab too.

So what we are seeing is a brand reshuffle--and recognition that customers relate to brands of cars, not car corporations. You are your brand, as Yves Behar says. Nothing more. Nothing less.

GM didn't quite understand that, until recently. It bought a wonderful brand, Saab, and undermined it. It built a great new brand, Saturn, then starved it. It brought one old brand back from the dead--Cadillac--but couldn't take the design lessons learned and apply them to all its other brands. And it didn't invest in the leading brand today--hybrids--fast enough to have them out in force when oil skyrockdeted and consumers dove for higher mileage autos.

The innovative Volt plug-in electric car could still pull GM back from the brink but it's getting very late for Detroit.

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Will General Motors Pick Up Chrysler On The Cheap? 2008-06-27T14:30:51Z 2008-06-27T14:19:22Z tag:www.businessweek.com,2008:22.13346 2008-06-27T14:19:22Z My forecast that the cost-cutting strategy of the private equity Cerberus guys who bought Chrysler from Daimler Benz would fail is, unfortunately, turning out to be true. By hiring ex-Home Depot CEO Robert Nardelli, who's speciality is efficiency, they embarked... bruce_nussbaum innovation My forecast that the cost-cutting strategy of the private equity Cerberus guys who bought Chrysler from Daimler Benz would fail is, unfortunately, turning out to be true. By hiring ex-Home Depot CEO Robert Nardelli, who's speciality is efficiency, they embarked on a traditional business strategy of squeezing more out of existing operations at a time when soaring oil prices were undermining the sales of their gas-guzzling product. What was needed was an innovation strategy of growth that quickly generated electric, hybrid, flex-fuel and other models that better fit into a fast-changing market place.

Supplying these cars from China or anywhere around the world quickly and then investing in new models to capture market share might have saved Chrysler. But squeezing pennies out of a shrinking operations base cannot.

My guess is that GM will pick up Jeep and a couple of Chrysler lines--and that will be the end of that. Business model innovation is often the most powerful kind of innovation. It requires imagination and guts. Implementing old, tried and true, strategies in a time of dramatic change rarely work.

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The 10 Commandments of Web Design. 2008-06-27T14:18:05Z 2008-06-27T14:05:08Z tag:www.businessweek.com,2008:22.13345 2008-06-27T14:05:08Z Matt Vella over at the Innovation & Design site interviewed RISD's John Meada, Don Norman, NYTimes.com's Khoi Vinh and other smart folks on web usability and came up with The 10 Commandments of Web Design. See if you agree with... bruce_nussbaum innovation Matt Vella over at the Innovation & Design site interviewed RISD's John Meada, Don Norman, NYTimes.com's Khoi Vinh and other smart folks on web usability and came up with The 10 Commandments of Web Design. See if you agree with the list and what you would add--or subtract. With the spread of the iPhone and the mobile web, web design is super hot once again.

Here is Matt's list:
1. Thou shalt not abuse Flash. Don't overwhelm the viewer.
2. Thou shalt not hide content. With advertising.
3. Thou shalt not clutter.
4. Thou shalt not overuse glassy reflections. Apple.
5. Thou shalt not name your Web 2.0 company with an unnecessary surplus or dearth of vowels. Meebo?
6. Thou shalt worship at the altar of typography. Check out Daring Fireball.
7. Thou shalt create immersive experiences. Perhaps the most important.
8. Thou shalt be social. Hmmm. Maybe this is the most important.
9. Thou shalt embrace proven technologies.
10. Thou shalt make content king. Content trumps pretty.

What else are we missing? How would you prioritize the list?

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Life On And Off The Reservation--Learning From Modern Native American Indians. 2008-06-25T19:06:31Z 2008-06-25T17:18:36Z tag:www.businessweek.com,2008:22.13294 2008-06-25T17:18:36Z Check out this great website that takes you inside the real life of modern American Indians. One of my favorite sections is In The Hoop, an inside look at Washington from an Indian's perspective. Totally amazing. You can even Twitter... bruce_nussbaum community Check out this great website that takes you inside the real life of modern American Indians. One of my favorite sections is In The Hoop, an inside look at Washington from an Indian's perspective. Totally amazing.

You can even Twitter and get an inside look at an insiders look at what is important to millions of Americans who are usually invisible to most of society.

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IDEO's Tim Brown On Innovation In The Harvard Business Review. 2008-06-25T15:48:39Z 2008-06-25T15:03:59Z tag:www.businessweek.com,2008:22.13284 2008-06-25T15:03:59Z The fact that the Harvard Business Review asked IDEO's CEO Tim Brown to write about Design Thinking in the current issue is as important as what he had to say in the piece. It marks the acceptance and legitimization of... bruce_nussbaum innovation The fact that the Harvard Business Review asked IDEO's CEO Tim Brown to write about Design Thinking in the current issue is as important as what he had to say in the piece. It marks the acceptance and legitimization of design/innovation as an important business process and strategic tool for managers.

HBR was behind for a time in covering innovation and design but it is running some very interesting pieces now and Brown's article brings it up to date/a>. I think that lag reflects the reluctance of business schools to embrace design thinking and innovation process. This is now changing, but slowly. Harvard Business School is making efforts to incorporate innovation, but in the end, we are talking about a sharp paradigm change embodied in curricula and teaching, and that is happening in only one B-School that I can think of--the Rotman School of Management at the University of Toronto run by Dean Roger Martin.

Brown's HBR piece is an excellent primer. He begins by showing how

]]> Design Thinking is a formalization of the methodology used by none other than Thomas Edison who not only invented the lightbulb but envisioned and built a whole electric industry (we'd call that an ecosystem today) devoted to meeting the unmet needs of consumers (needs they couldn't yet visualize). He used a team-based approach to innovation in his famous lab, iterated famously (his "99% perspiration" comment), failed often and learned from his mistakes.

The HBR piece has great stories on medical service innovation at Kaiser and the Aravind Eye Care System in India. There's another on the Keep The Change program at Bank of America.

At the end of the article are two short takes. One is A Design Thinker's Personality Profile (Empathy, Integrative Thinking, Optimism, Experimentalism, Collaboration). The other is How to Make Design Thinking Part of the Innovation Process (check out the piece).


I also like Brown's definition of design thinking--"it is a discipline that uses the designer's sensibility and methods to match people's needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity."

Does that work for you?

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Hooray for McCain. A $300 million Contest for A Better Battery Is A Great Idea. 2008-06-24T22:57:41Z 2008-06-24T22:33:47Z tag:www.businessweek.com,2008:22.13272 2008-06-24T22:33:47Z Way to go John McCain. There is nothing more imporant to the US and the world than an incentive-driven competitive innovation process to produce a better battery. A smaller, ligher, more efficient car battery is key to getting the global... bruce_nussbaum innovation Way to go John McCain. There is nothing more imporant to the US and the world than an incentive-driven competitive innovation process to produce a better battery. A smaller, ligher, more efficient car battery is key to getting the global economy off its addiction to fossil fuels. And just as the $10 million X-Prize proved to be a powerful incentive for the creation of a non-governmental space ship (and Lindbergh won the Orteig Prize for the first transatlantic airplane flight), so too could McCain's idea push the edge on battery technology.

There are many ways to incentivize innovation. VC money. Government money. Corporate R&D. Labs (government and private). Serious prize money and well designed contests reward both crowd-sourcing and individual genius kinds of creation.

My only problem with the McCain Contest is that $300 million is probably too much money. It implies government bigness and huge scale. The X Prize Foundation gives out ten million bucks and that seems incentive enough.

But that's a quibble. Both McCain and Obama have not talked very much about innovation to date. With this $300 million contest for a better car battery, McCain leaps ahead in the debate, even without uttering the word "innovation."

So Barack, what does innovation mean to you?

]]> Best Applications For The iPhone And The Mobile Web. 2008-06-26T18:20:32Z 2008-06-24T16:08:00Z tag:www.businessweek.com,2008:22.13252 2008-06-24T16:08:00Z There is a great package of stories on the latest mobile web design on the Innovation & Design channel starting with the best applications for the iPhone. The criteria were good ones: "in selecting our top Web apps, we focused... bruce_nussbaum innovation There is a great package of stories on the latest mobile web design on the Innovation & Design channel starting with the best applications for the iPhone. The criteria were good ones: "in selecting our top Web apps, we focused on design. How does the page look on the 3.5-in. screen? Were the buttons big enough that we could easily tap them with a finger? And does the content reflect the mobile context?" Context is critical. My favorites are Rememer The Milk, Kayak and iFacebook.

The main story, by the brilliant Jessie Scanlon, focuses on context--meaning it's not about the mobile thingie, the mobile iPhone, the mobile web but about mobile PEOPLE. Designing mobile web apps for their needs and desires. Check out this quote from her story: " As Nadav Savio, now a user experience designer at Google (GOOG), and mobile usage expert Jared Braiterman, founder of Jared Research, wrote in a 2007 paper, "we must focus… on mobile people, not mobile devices. In other words, we are not merely shrinking in size a Web experience, but creating an entirely new platform for communication and interaction."

Most corporations are rushing into social media in search of "community" and being one with their consumers. But the truth is, there are very few successful social networks and those that succeed require a lot of hours and hard work to manage. The amazing Helen Walters, who runs the I&D channel, has a story on just what it takes for a company to build a successful social network. The one-word answer is RESEARCH. Here's a quote: "For Giudice, the key to successful community design—and Web design as a whole—lies in research. That means the designers take a step back to question clients' expectations and needs. For instance, Hot Studio ended up recasting the Open Architecture Network from its initial brief as an open-source community for architects. "Through research we realized that it wasn't a Web site they needed, it was an ecosystem of sites," says Giudice. "There was a bigger vision that wasn't just about a community, but about accomplishing discrete goals for different people in a holistic way."

Exactly right. "Running Together," the Nike Plus tag, says it all.

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Ben Arent Creates a OLPG--One Laptop Per Grannie. Get Him Venture Funding. 2008-06-23T16:45:53Z 2008-06-23T16:10:35Z tag:www.businessweek.com,2008:22.13222 2008-06-23T16:10:35Z Just got a post from Ben Arent in the UK on his "Betty," a social networking system for all our grannies. Ben uses sophisticated design thinking and methodology to come up with an idea for an easy-to-use digital system to... bruce_nussbaum innovation Just got a post from Ben Arent in the UK on his "Betty," a social networking system for all our grannies. Ben uses sophisticated design thinking and methodology to come up with an idea for an easy-to-use digital system to connect old folks with their friends and family. My favorite part is the "friend pass" that you stick right on the screen to connect you directly to whomever you want (and is online). Reading Arent's site is a lesson in how-to-do 21st century innovation.

He's looking for venture capital to get his "Betty" off the ground. OK people, this is one project worth funding.

This is lots of research showing that being connected adds years to your life. The oldest people on the planet, those at 100 plus, have lots of connections to people around them. It's not yogurt, it's yakking. Social media is make for the old--and helps them even more than the not-so-young.

And who is this guy Ben Arent anyhow?

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One Laptop Per Grannie--OLPG. 2008-06-20T14:51:17Z 2008-06-20T14:30:35Z tag:www.businessweek.com,2008:22.13190 2008-06-20T14:30:35Z I just got back from trips to Florida and Oregon to visit two very old folks--one 93 and one nearing 90. Both are women, one lives in assisted living, the other at home. Both are lonely. At a time when... bruce_nussbaum innovation I just got back from trips to Florida and Oregon to visit two very old folks--one 93 and one nearing 90. Both are women, one lives in assisted living, the other at home. Both are lonely. At a time when we all talk of engagement, twitter, social media, connection, conversation--all that--we neglect the one community that really needs community. Old folks don't get much attention in the US, especially from young folks. Yet it is the young folks, with their expertise in building digital communities, who can really help the old folks who need connection.

So I propose we set up a contest to design a OLPG--Old Laptop Per Grannie. It would enable people in their 80s and 90's to easily connect to their families and friends, plug into communities of interest, play games (virtual mah jong anyone?), and jabber on about the old days as much as 20 and 30-somethings blah blah about their current lives.

This is a challenge in simplicity and ease of use. We need to get students and designers to live with people in their homes or assisted living rooms and really understand their needs, capabilities and limitations. We need touch-screen monitors that easily connect to grandkids' laptops, movies and music from the 30s and 40s (their youth). We need programs that help with medical care (keeping track of taking those 15 pills a day and the never-ending doctors' visits).

You get the picture. This isn't rocket-science. We have all the design and technology available right now. What we lack is the initiative. Nearly two decades ago, Patti Moore donned an old woman's get-up that made her look and act like an old person. Her research led Smart Design to create the OXO brand of products for Sam Farber, a major visionary. We need that kind of vision today. It will all flow back into how we design and operate the things around us and make them simpler and easier to use.

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Frank Tyneski, Director of IDSA, Talks About Design. 2008-06-20T14:23:38Z 2008-06-20T14:19:16Z tag:www.businessweek.com,2008:22.13189 2008-06-20T14:19:16Z Check out the great video pod interview with Frank Tyneski, the new head of the Industrial Designers Society of America. He talks about moving from push to pull, the promise of smell (oh yeah), education, strategy and more. Great to... bruce_nussbaum innovation Check out the great video pod interview with Frank Tyneski, the new head of the Industrial Designers Society of America. He talks about moving from push to pull, the promise of smell (oh yeah), education, strategy and more.

Great to hear him just weeks before we announce the winners of the 2008 IDEA gold, silver and bronze awards. We have some fascinating surprises.

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The Economist Doesn't Understand Innovation. 2008-06-11T22:28:07Z 2008-06-11T21:54:08Z tag:www.businessweek.com,2008:22.12992 2008-06-11T21:54:08Z I recently posted on why the Presidential candidates--and the nation--need to start a conversation about designing a National Innovation Policy. It suggested a number of things we might want to consider and asked for ideas from anyone interested in the... bruce_nussbaum innovation I recently posted on why the Presidential candidates--and the nation--need to start a conversation about designing a National Innovation Policy. It suggested a number of things we might want to consider and asked for ideas from anyone interested in the conversation.

The Economist has criticized the idea of a National Innovation Policy--and my post--in an ill-informed essay.
The article, is called "Can America Keep It's Innovative Edge? Yes--If it Ignores the Techno-Nationalists." The heart of the critique is that anyone advocating a government role in promoting innovation is proposing bad policy and is a techno-nationalist. The Economist is looking at innovation policy from a European point of view, where there is a tendency for governments on the Continent to pick high tech corporate champions, with little success. Moreover, heavy government regulation and high taxes undermine entrepreneurship and start-ups.

I appreciate that point of view and agree with much of it, especially the failure to create a culture of risk on the Continent. But The Economist goes on to criticize my post suggestions as "a tax-payer to-do list" of big spending. The Economist thus puts the discussion of a National Innovation Policy within an old paradigm of

]]> conservative vs. liberal economic policies--and then comes down on the wrong side of that debate.

After all, the internet itself comes out of US military spending by ARPA on a secure system of communication with American universities. Public education (a key item on my list) is by nature tax-payer paid. Highways are paid for by the public, as are most utilities and my suggestion that the US needs a super-fast broad band network falls into a long tradition of government support for basic transportation (canals, ports) and utilities (electricity, dams).

At the same time, there are many things needed to promote innovation that do not require a big government role--or any participation at all. They include promoting research into service innovation, codifying design methodology and managment, creating better metrics for innovation and developing a discipline of innovation economics that values intangibles such as human capital, not just capital. They could use a bit of government help, especially in changing the way bureaucrats measure the economy. But not much.

The Economist is just beginning to discover innovation as a journalistic topic and it is unfortunate that it is analyzing it through the prism of an old, tired political paradigm. The readers of The Economist and Economist.com deserve better. I say this as an avid reader and fan, as well as competitor.

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A Slide Show Of Peruvian Kids Using One Laptop Per Child Computers. 2008-06-08T15:03:00Z 2008-06-08T15:00:21Z tag:www.businessweek.com,2008:22.12909 2008-06-08T15:00:21Z Geri Smith did a remarkable job in Peru for the Old Laptop Per Child story in the current issue of IN--Inside Innovation. Check out her narrated slide show of the children. Amazing photos.... bruce_nussbaum innovation Geri Smith did a remarkable job in Peru for the Old Laptop Per Child story in the current issue of IN--Inside Innovation. Check out her narrated slide show of the children. Amazing photos.

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