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One of the great benefits of blogging is the information you glean from the comments posted and we have lots of data now from the 30 or so comments to “Apple’s iPhone Has A Razr Problem.” It’s clear from this sample that most people don’t have dropped cell phone problems but a significant number do. It’s clear that Apple loyalists who do have bad cell phone reception rationalize and excuse it in a variety of ways—the iPhone is no worse than competitors or the phone is far less important than the cool applications on the web or it’s all AT&T’s fault.
I’m suspicious of blaming it all on AT&T because the people I know who have Treos who are on AT&T do not have the frequency or severity of dropped calls as those who have iPhones. Yes, this is my own personal survey so you ask around and check it out. AT&T certainly has serious problems with its network compared to Verizon, but it just may be that the connection between AT&T and Apple’s iPhone needs work. It is not something to simply dismiss out of hand.
As for the cell phone function, we simply need the kind of service you automatically get in Europe and Asia. We need it for efficiency and for security. Period.
Apple is fortunate to have so many loyal customers but it would be making a mistake if it only listened to them. It needs to listen to a much wider circle of consumers now that it is selling to a much wider circle of consumers. Knowing the cultures of your consumers is critical to appealing to and selling to them. Apple needs to grow bigger and better ears to succeed.
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