Archives: April 2008

The Economy IS Down, P&G IS Up. It's Innovation.

Posted by: Bruce Nussbaum on April 30

News this morning is of a weakening economy in the first quarter of 08, with final sales off 0.2%, the first drop since the first quarter of 02. Business investment...

IBM On "Succeeding Through Service Innovation."

Posted by: Bruce Nussbaum on April 30

Check at Matt Vella's review of an important new study out of IBM's London operation on the importance of service innovation for education, research, business and government. It's a good...

Who Is Rick Poynor And Why Is He Criticizing Bruce Nussbaum, Roger Martin, Larry Keeley, Sohrab Vossoughi, Peter Merholz And Design Thinking?

Posted by: Bruce Nussbaum on April 28

Once a year, for the past three years I think, the design community gets embroiled in a heated debate about business people stealing the soul of designers. The latest permutation...

Apple's Big Success--It's All About Sociology, Not Technology. Does Google Get That?

Posted by: Bruce Nussbaum on April 24

Apple had a blowout first quarter in the face of a declining economy, proving, once again, that innovation drives revenue and profit growth. But what exactly does that mean in...

Hillary Clinton Beats Barack Obama in Pennsylvania--Old Networks Beat New Networks in Politics.

Posted by: Bruce Nussbaum on April 23

Hillary Clinton's win over Barack Obama last night reflects many things but the one that most intrigues me is that it was the triumph of traditional network politics over modern...

Is Apple Innovative or Just Adaptive?

Posted by: Bruce Nussbaum on April 22

There is an interesting thread of a conversation about Apple's innovation going on among those commenting on The Most Innovative Companies lead story for this issue of IN-Inside Innovation. Andre...

Top 20 Asian Picks For The Most Innovative Companies in The World.

Posted by: Bruce Nussbaum on April 22

We asked senior executives in Asia for their choices of The Most Innovative Companies and here is their list. It's a bit different from the Global 25 Most Innovative Companies....

Starbucks, Dell, Intel, Virgin--Big Losers In The World's Most Innovative Companies List.

Posted by: Bruce Nussbaum on April 21

Digging into the new list of The World's Most Innovative Companies, the companies that have fallen significantly are as interesting to ponder as those that have risen sharply--or appeared for...

5 Lessons Learned From The Most Innovative Companies In The World.

Posted by: Bruce Nussbaum on April 18

Innovation in a recession is the overall theme of this year's Most Innovative Companies survey that BW did with BCG. Delving through the the Q&A with Amazon's Bezos, the video...

50 Of The Most Innovative Companies In The World. Tata, General Morotors, Facebook Are Big Surprises.

Posted by: Bruce Nussbaum on April 18

Check out 50 of The Most Innovative Companies around the globe in the current issue of IN--Inside Innovation. And there are a number of surprises. Two Indian companies made the...

Jack Welch Beats Up General Electric's Jeff Immelt. But Who's The Real Innovator?

Posted by: Bruce Nussbaum on April 16

It's rare for an ex-ceo to publicly criticize his successor but Jack Welch leveled a harsh blast against GE's Jeff Immelt days after the company announced a surprise drop in...

Innovation Stocks Do Better: The S&P/BusinessWeek Global Innovation Index Beats The S&P 500 and the S&P Global 100.

Posted by: Bruce Nussbaum on April 16

Housing is down sharply in the US and UK, food prices are soaring in Asia, and companies are getting hit by the deepening economic downturn. So what to do? Innovate....

The Game-Changer by A.G. Lafley And Ram Charan Is The Most Important Book On Innovation Out There.

Posted by: Bruce Nussbaum on April 14

Go buy The Game-Changer: How You Can Drive Revenue And Profit Growth With Innovation by A.G. Lafley immediately. Lafley, the remarkable CEO of Procter & Gamble, gives us the state-of-the-art...

Starbucks Innovates And Gets It Right.

Posted by: Bruce Nussbaum on April 10

I've been hard on Starbucks lately for the disappointing service but the coffee chain introduced a new product/service recently that is superb. The little green swizzle stick-stopper that plugs the...

JetBlue--The Problem With Customer Loyalty.

Posted by: Bruce Nussbaum on April 09

I'm getting slammed here for my post complaining about JetBlue service by a lot of very loyal customers. JetBlue has worked very hard to cultivate this kind of loyalty and...

JetBlue Insults Its Loyal Customers--My Bad Consumer Experience.

Posted by: Bruce Nussbaum on April 08

JetBlue has succeeded where most companies have failed in building enormous customer loyalty and it is a tragedy when the airline does something so boneheaded that it insults and infuriates...