Mayor Bloomberg, Design a Better Jury Duty Experience.

Posted by: Bruce Nussbaum on April 10, 2007

I’m on jury duty. It’s an important duty and I do it every time I’m called. Juries provide one of the few opportunities for people from all over the social spectrum to work together to accomplish an important goal. I love being part of the conversations in the room and hearing and seeing how other people see complex situations.

But we really need mayors around the US to hire designers to make the jury duty experience a better one. Most court houses are like so many hospitals and high schools—old, confusing, threatening, boring—they just suck the energy out of you. Signs that make no sense, big, crowded rooms, long waits, bad food, long lines. It doesn’t have to be this way.

Some simple signage, information kiosks, decent software, wifi and pagers could solve much of the problem without spending huge sums building new edifices.

Mayor Bloomberg, design a better jury duty experience please.

Reader Comments

ally Polly

April 11, 2007 11:52 PM

I think it's on The List, after they re-design the main terminal at JFK, after they break ground for the Second Avenue subway, and
after they remove all the garbage that's been sitting in front of my apartment building for the past week.

Scott C Kuhn

April 17, 2007 7:33 PM

We have schools eliminating arts programs, test scores that are causing certain schools to close...and Mr. Nussbaum wants to suggest having taxpayer monies spent on making jury duty a more enjoyable experience?
Don't hold your breath waiting for the state's so called "underpaid" lawmakers to push this type of spending through the legislation.

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Want to stop talking about innovation and learn how to make it work for you? Bruce Nussbaum takes you deep into the latest thinking about innovation and design with daily scoops, provocative perspectives and case studies. Nussbaum is at the center of a global conversation on the growing discipline of innovation and the deepening field of design thinking. Read him to discover what social networking works—and what doesn’t. Discover where service innovation is going and how experience design is shaping up. Learn which schools are graduating the most creative talent and which consulting firms are the hottest. And get his take on what the smartest companies are doing in the U.S., Asia and Europe, far ahead of the pack.

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