I’m going to Davos in a couple of weeks so I decided to call Verizon to see if I could get a Treo that worked in Europe. Verizon, of course, does not work on a GSM standard, so it doesn’t work in Europe (welcome to America’s wonderful cell phone system). I talked for a dozen or minutes to someone in India. She was very nice and communicative but it took her some time to get the right number for me. Then I talked to a nice guy who had a regional American accent, so I guess I was bounced back here. That’s fine.
What’s not fine is that I can get a Verizon phone that works in Europe but not a Treo that works in Europe. I can make calls but can’t get my email. If you have a Blackberry, you can get both calls and email. But not a Treo.
So Verizon supports the Treo in the US but not in Europe. Now I ask, who designed this business model? How provincial can you get? Did anyone at Verizon think of their customers and how they live and work? Argh… I guess I’ll leave my Treo home, take my laptop for email and rent a cell in Switzerland. Thank you Verizon.
I hear that Cingular is GSM and the Treo that works on Cingular also works in Europe. Does that mean the Apple iPhone will work in Europe and Asia too? Both cell and email? I think so.
Want to stop talking about innovation and learn how to make it work for you? Bruce Nussbaum takes you deep into the latest thinking about innovation and design with daily scoops, provocative perspectives and case studies. Nussbaum is at the center of a global conversation on the growing discipline of innovation and the deepening field of design thinking. Read him to discover what social networking works—and what doesn’t. Discover where service innovation is going and how experience design is shaping up. Learn which schools are graduating the most creative talent and which consulting firms are the hottest. And get his take on what the smartest companies are doing in the U.S., Asia and Europe, far ahead of the pack.