Does Apple's Steve Jobs Know That Cingular Isn't Global?

Posted by: Bruce Nussbaum on January 17, 2007

Dear Steve,
So Verizon doesn’t support cell or email service in Europe—but did you know that Cingular doesn’t support email service in Europe for the TREO? That astounding fact hit me today after I switched from Verizon to Cingular. I thought that its GSM standard would allow me to get both voice and email while I was attending the World Economic Forum in Davos next week.

Silly me. When I called to activate the international service (and why do you have to make a special call to do that anyway?), I was told that Cingular will support Blackberry email in Europe—but not TREO, even though Cingular sells the TREO in its stores and says nothing about what it will or will not support in them.

In this global age, it is just stunning to me that both Verizon and Cingular cannot deliver email to Europe through the TREO even though both sell it. What are these guys thinking?

So, Steve, can you change all this with the iPhone? I sure hope so.

Bruce

Reader Comments

clintoncnp

January 17, 2007 8:58 PM

Calling to activate the international service doesn't necessarily guarantee that you will be able to get your calls through. We did but when we got to Australia a week later, we could not use our Cingular phone. In Australia, Cingular said our international service was not activated. Slow boat to China, er, Australia?

JayZee

January 17, 2007 10:49 PM

Don't count on Apple to change the way wour Treo works. Don't count on the iPhone to work like your Treo, either.

Jim

January 18, 2007 12:50 AM

I have a Palm Treo 650 (Palm OS) from Cingular. I had no problems using the Palm email client to send and receive email from my email accounts in Europe in July of 2006.

I don't know where the confusion lies, (either in your description of the problem), or what you were told by Cingular, but based on my experience, there's no truth to the idea that a Treo from Cingular can't send and receive email in Europe.

Post a comment

 

About

Want to stop talking about innovation and learn how to make it work for you? Bruce Nussbaum takes you deep into the latest thinking about innovation and design with daily scoops, provocative perspectives and case studies. Nussbaum is at the center of a global conversation on the growing discipline of innovation and the deepening field of design thinking. Read him to discover what social networking works—and what doesn’t. Discover where service innovation is going and how experience design is shaping up. Learn which schools are graduating the most creative talent and which consulting firms are the hottest. And get his take on what the smartest companies are doing in the U.S., Asia and Europe, far ahead of the pack.

BW Mall - Sponsored Links

Buy a link now!