Fresh from news that its November sales were disappointing in the US, Wal-Mart has announced that it will enter the India market in partnership with cell-phone provider Bharti Enterprises. If Wal-Mart wants to make a success of its Indian adventure and avoid the kind of mistakes it made in Germany and Korea, where it was forced to pull out, it should send its top managers to next week’s Design With India conference in New Delhi to learn about local culture, branding, design and products. Organized by the Confederation of Indian Industry and the National Institute of Design, the summit will bring together hundreds of business people, scholars, designers, and government bureaucrats to discuss innovation and design in India. Entire sections of the conference will be focussed on European, American and other foreign companies seeking to strike partnerships with Indian corporations and enter India. This is one must-go conference.
Wal-Mart needs help in understanding customer culture. In the US, its foray out of it’s low-cost business model into high fashion has been a failure. It’s push into more sophisticated urban marketplaces, where opposition to Wal-Mart’s low-wage model is strong, has been problematic as well. It’s efforts to sell to German and Korean consumers failed. Wal-Mart is doing much better in Latin America but India and China are the big bets for the future and it’s not clear whether the low-cost model will work for the growing Asian middle class smitten by the lure of luxury brand names and used to very personal service.
“Culture” is a growing theme in the innovation space, surpassing “experience.” Nowhere is that going to be more important than in India. One of the smartest people I know who writes about Indian culture and doing business in India is Niti Bhan. She’s going to be speaking at the Design With India conference next week. Check out her blog for her insights on Indian culture, marketing and innovation.
Want to stop talking about innovation and learn how to make it work for you? Bruce Nussbaum takes you deep into the latest thinking about innovation and design with daily scoops, provocative perspectives and case studies. Nussbaum is at the center of a global conversation on the growing discipline of innovation and the deepening field of design thinking. Read him to discover what social networking works—and what doesn’t. Discover where service innovation is going and how experience design is shaping up. Learn which schools are graduating the most creative talent and which consulting firms are the hottest. And get his take on what the smartest companies are doing in the U.S., Asia and Europe, far ahead of the pack.