The tragedy that unfolds periodically and without fail in the Middle East is on display once again. We know the history. We know the facts. We know the emotions—fear, anger, pride, revenge. What appears to be missing is one other emotion—empathy. Understanding and feel for the “other” one. The heart and soul of design is empathy. We often talk of applying design thinking to social and political problems. If ever there was a problem that needed an empathetic approach, it is the one we see on our TV screens today. I have not a clue on how to connect the dots of war and design, conflict and empathy, but surely it is something we should ponder.
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