Another Sign that India's IT Industry has Come of Age

Posted by: Steve Hamm on June 25

Here’s a telling tidbit from Lanny Cohen, CEO, North American Technology Services for Capgemini, the fourth largest IT services company in the world with revenues of $12 billion. He told me that he attended SAP’s annual Sapphire user conference in Orlando in May. There’s a show floor where business partners of SAP market their products and services. When he was walking around the show floor and checking in at the various booths, it struck him that the experience at each of the IT outsourcers’ booths was essentially the same, no matter if it was IBM, Accenture, HP/EDS and Capgemini or Wipro, Infosys, and TCS. The branding, the array of service offerings, the quality of the people manning the booths; it was the same. Immediately afterwards he sent an e-mail memo to Capgemini’s executives in the US and at the headquarters in Paris describing his impressions. The message was, essentially: The Indians have arrived at parity. “I said, ‘Don’t underestimate these guys. They’re not just in the back office anymore. In the midst of this down, they’re becoming like mature Western-style players—the messaging, content, and style. They’re just like the other global players.’”

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