Posted by: Steve Hamm on January 05
My former colleague at PC Week, Sam Whitmore, weighed in on my package about Silicon Valley innovation today in his e-mail newsletter, SWMS. He makes a good point about the shortage of reader participation. But, in fairness to the package, it wasn’t posted prominently online until this morning. Hopefully, a lot more people will weigh in today. I hear what he’s saying about getting audience participation upfront. That’s not my natural inclination. But it needs to be. Here’s his item in full:
“BusinessWeek is doing great work. If it’s to continue, someone needs to pay.
BW’s most recent cover story pinpointed “What’s Wrong with Silicon Valley” and what to do about it. Accompanying the piece online was a four-minute video interview and a 20-minute podcast interview with author Steve Hamm. A three-minute slide show, narrated by Hamm, streamed photos he took during his visits with industry newsmakers.
No blogger would ever bother to produce such a comprehensive package. For that matter, few publications would. But this sort of enterprise edit costs time and money, and no publisher will continue to invest in it unless someone pays for it.
Advertisers need to pay with their dollars. This week they didn’t. BW’s Jan. 12 issue carried only 70 pages; 55 carried either edit or house ads. Only two automakers and one financial services firm advertised. Luxury product makers were absent. Most of the 15 advertisers came from the tech world.
In fairness, January issues run thin for all publishers — but a nearly 80 percent edit-to-ad ratio is stunning. A healthy edit-to-ad ratio runs between 33 and 40 percent. And yes, BW does well with online advertising, but it’s less lucrative than print.
Readers need to pay, too — with response. You’d think BW readers would be eager to discuss what ails the one healthy industry America has left. In the five days the article has lived online, only 21 readers commented on the main article, and not a single reader commented on the sidebar prescribing what can be done to improve Silicon Valley’s fortunes. Considering BusinessWeek’s high-profile push for reader engagement, don’t think BW’s competitors won’t point this out in the marketplace.
It’s not that BusinessWeek hasn’t ever engaged its readers. More than 8,500 of them cast votes to help shape last August’s Business@Work special report. In terms of investigative reports such as Hamm’s, perhaps the trick is to involve readers before the reporting, asking for input and then exploring the best themes.”
Silicon Valley can pull its head out of its own bubble and realize that its very own foundation for existence is the American economy, and in particular, the American labor force. The efforts to invest in human capital must be redoubled and then redoubled again, at the very minimum. We must retain more skills among a much broader swath of our population. Silicon Valley can no longer survive by attracting the best labor resources to CA, but must contribute to the Silicon-ization of the entire nation. VCs need to serious consider programs for adult education, and how they can contribute to improved career prospects for science and engineering professionals. As long as Silicon Valley view engineering itself as a commodity, void of intellectual capital, the downturn we are in will not reverse.
*_Increase BW's Share of the Pie_*
I generally tell people in sales that when the economy goes bad, they have to toughen up - improve their professional skills.
I tell their employers need to pack more value into the product, eliminate wasteful spending, and market harder, smarter, and more poignantly to accurately targeted buyers regarding value. They need to cut or remotivate the least productive workers, replace them with more high-productivity workers, compensate based on statistical results and effective innovation, and slash spending that does not produce measurable benefits.
Such strategy will bring greater discretionary revenue in hard times and make the business wildly profitable when easy times arrive. Then the company can start throwing money down the drain again on corporate "pork."
How can Business Week employ such a strategy?
* Get some more honest assessments of the value of its articles and ads to *_targeted_* readers.
* If articles amount to little more than waste of pulp wood, drive reporter-writers to dig up better stories and obtain interviews with more sagacious pundits.
* Lure in more advertisers by charging less for ads.
* Build subscription revenues by more aggressive marketing and expanded for-pay offerings.
* Build a premium membership web site that gives executive, marketing, salesmanship, customer relations, and management-by-statistics training and tips "free."
* Start selling related on-line or correspondence education and software in the magazine and on-line for additional revenues.
* Set up an affiliate program to drive sales and subscriptions up from other "partner" web sites.
* Use direct mail written by a direct mail genius to sell subscriptions to the target audience. For example take the free advice of Gary Halbert at http://thegaryhalbertletter.com (sorry, but Gary died a couple of years ago).
* Reward existing customers for bringing in new subscribers.
* Write feature "success stories" on corporations who make BW required subscriptions and reading for all execs.
* Reward BW reader-parents for getting their children to read BW regularly. This will make the kids become habitual BW readers and that will stay with them through business adulthood.
* Get success stories from retired executive BW readers about how BW helped them achieve business success. If you cannot find any of these, then you might wonder about the reason for BW's continued existence.
* Sponsor BW training seminars and conferences using name-brand gurus to deliver the training in the 12 major cities of the U.S.A. on a round-robin conference schedule. At these events, sell corporate subscriptions to BW and corporate subscriptions to the seminars.
Bottom line, if BW provides true value to help targeted readers improve their business survival, success, and prosperity during "hard" times, then those readers will gladly pay significantly more for the subscription. And both BW and its readers will prosper wildly during "easy" times.
[Bob Hurt retired as a Computer Diagnostics industry CEO in 2000.]

Innovation is happening everywhere these days. Companies operate without borders to find the best talent and the best ideas wherever they may be. Meanwhile, new business models are arising that just might make it possible to turn large swaths of this contentious world into something approximating a true global village. Tune in for Senior Writer Steve Hamm's dispatches from the intersection of globalization, innovation, and leadership.
The Race for Perfect is available at Barnes&Noble, Amazon, and Borders. Selected chapters are available online.
Bangalore Tiger is available at Amazon and Barnes & Noble