Posted by: Steve Hamm on January 15
A new CIO survey from Accenture shows that American corporate technology chieftains are focused on cost-cutting and are doing very little innovating or new-technology adoption. I talked to Bob Suh, Accenture’s chief technology strategist, to get his take on the survey. He says corporate IT departments are still in the doghouse as a result of their dot-com excesses. They’re basically maintaining their old mainframe and client-server systems, and adding a few Web systems. But they’re slow to adopt service-oriented-architecture technologies and new mobile technologies. I asked him about how outsourcing plays into this phenomenon, and this is what he told me: “In some ways outsourcing can stifle innovation. It abdicates responsibility for technology innovation at some companies. For them, it’s all about lowering costs. The CIOs are keeping things the way they are and trying to keep the price down.” It’s an interesting comment coming from the chief technology strategist for a company that makes a lot of its money from outsourcing. Accenture, IBM, and the Indian tech services outfits talk a lot about transformational services, but, it seems, not a lot of clients are taking them up on it. If technology really matters—and I’m betting it does—that will eventually be seen as a serious mistake.
Steve,
What would your reaction be if I were to say that since automobile companies need a lot of steel and rubber, they should also invest in steel and rubber industries. Sounds unacceptable right?
Stifling of innovation in conceptualising and creating the correct IT infrastructure (applications, platforms, hardware) to deliver innovative and appropriate business services is probably a reality. But to blame that on outsourcing is taking it a little too far. May be your next posting should explain the context and terms of reference for what Mr.Suh was alluding to
Constraints force people to innovate. Today's enterprises are too heavily focused on cost cutting to play nicely to investors.
And, outsourcing based on 'cost' alone will definitely stifle innovation, as enterprises are trying to totally avoid constraints. For that matter any decision just to cut costs will stifle innovation.
Constraints are nothing new. Enterprises should learn to innovate instead of avoid constraints. Then, outsourcing will mean to get best minds aboard. Until then, outsourcing doesn't make any sense to most.
Despite big marketing efforts by IBM et. al to the contrary, the level of innovation actually brought to bear by IT outsourcers continues to be a big disappointment to most corporate IT leaders. We've been covering this issue for some time at CIO magazine/CIO.com:
What Does It Take to Get IT Outsourcers to Innovate?
IT leaders say they want outsourcing providers to go beyond traditional services. And the providers want to market themselves as partners in innovation. So why isn't it happening?
http://www.cio.com/article/144400
Outsourcing's Innovation Crisis:
http://advice.cio.com/stephanie_overby/outsourcings_innovation_crisis_0

Innovation is happening everywhere these days. Companies operate without borders to find the best talent and the best ideas wherever they may be. Meanwhile, new business models are arising that just might make it possible to turn large swaths of this contentious world into something approximating a true global village. Tune in for Senior Writer Steve Hamm's dispatches from the intersection of globalization, innovation, and leadership.
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