A New Wrinkle on Promoting Innovation

Posted by: Steve Hamm on March 07

NIIT Technologies is one of those second-tier Indian tech services companies that we don’t talk about much in the United States. But when I met recently with its chairman, Rajendra Pawar, he told me about a management program they’re running that could be a model for other companies—no matter the industry or home country. Like other Indian outsourcers, NIIT focuses a lot on quality improvements and business processes. It ran conventional quality improvement programs in the 1990s, and then came up with an individual quality program—where people applied Six Sigma principles to themselves, spotted defects in how they worked, and went through root cause analysis methods to eliminate the defects. For the past three years, the company’s management has been preparing a new wave of changes, which Pawar calls the Personal Innovation Initiative. It’s just launching now. The idea is that in order to have an innovative company, he needs to create a culture of innovation and innovative individuals.

The program consists of a workflow system for coming up with creative ideas and getting support to get them implemented, tools such as de Bono Consulting's innovation training programs, and a little ever-present leather bound booklet in which they'll keep track of their progress. The message of the program is simple. They're supposed to ask themselves, "Why not?" whenever they encounter a problem or limitation. Rather than just putting up with things as they are, the employees are supposed to come up with creative ways of changing things. As you can expect, there will be metrics of personal progress. But Pawar doesn't want to over-measure things. The main stimulus is supposed to be creating role models and giving people rewards. "When you keep asking, 'Why not? Why not?' it's transformational,” says Pawar. "If individuals start doing this, institutional change is a consequence." He's starting with pilots in four deliver centers--about 10% of his workforce.

The program seems kind of gimmicky, especially the little book. But these kinds of inspirational behavior-modifying programs have served the Indian outsourcing leaders well over the years. And remember Thomas Watson Sr.'s "Think" motto at IBM. It served as a constant reminder of what the company's business depended on. So I'm curious about how this program will work out.

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Reader Comments

Sandeep

March 10, 2008 12:12 PM

The issues with most Indian companies is that they lay too much emphasis on protocols, time (mostly unproductive) spent by employees in office (inspite of them not doing much while sitting late evening) rather than on appreciating and encouraging innovation. That is where US MNCs score. They have open culture (or at least they start with it till they have people from these companies at managerial positions) and respect and reward for innovation and out of box thinking.

Ashish Rai

March 11, 2008 10:14 PM

I have believed for some time now that innovation of any kind comes from individuals and not from processes and frameworks. Thats why the obsession of Indian IT companies with processes and frameworks which is perhaps there biggest strength, is also the biggest roadblock they have to innovation. This program is intriguing in the sense that NIIT might be trying to use its biggest strength to target the most troublesome weakness

Transformer

March 18, 2008 12:44 PM

This company and its parent company NIIT sucks. Its all management thing which is said is these interviews but the fact is that this is the worst company to work for in India and US. Very bad pay master and focusses on getting low paid Indian workers in US, pay them peanuts and play big internal politics with them. The middle and senior management is highly unqualified and they don't even know what they want to achieve. Please stay away from this company - as a employee or as a customer.

Bob Jones

March 18, 2008 12:55 PM

In my experience with this company, they spend all their time and money on process, rather than hiring adequately trained resources. The best process with a poor resource nets a poor result and cust. satisfaction. As a current employee, I'll believe it when I see it.

aj

March 20, 2008 08:13 AM

India is the world’s largest, oldest, continuous civilization.
India never invaded any country in her last 10000 years of history.
India is the world’s largest democracy.
Varanasi, also known as Benares, was called “the ancient city” when Lord Buddha visited it in 500 B.C.E, and is the oldest, continuously inhabited city in the world today.
India invented the Number System. Zero was invented by Aryabhatta.
The World’s first university was established in Takshashila in 700BC. More than 10,500 students from all over the world studied more than 60 subjects. The University of Nalanda built in the 4th century BC was one of the greatest achievements of ancient India in the field of education.
European languages all inherited from India. Sanskrit is the mother of all the European languages. Sanskrit is the most suitable language for computer software - a report in Forbes magazine, July 1987.
Ayurveda is the earliest school of medicine known to humans. Charaka, the father of medicine consolidated Ayurveda 2500 years ago. Today Ayurveda is fast regaining its rightful place in our civilization.
Britain is rich because of India and U.S. is rich of Britain. Although modern images of India often show poverty and lack of development, India was the richest country on earth until the time of British invasion in the early 17th Century. Christopher Columbus was attracted by India’s wealth.
Long before U.S. even heard of GPS, the art of Navigation was bornin the river Sindhu 6000 years ago. The very word Navigation is derived from the Sanskrit word NAVGATIH. The word navy is also derived from Sanskrit ‘Nou’.
Bhaskaracharya calculated the time taken by the earth to orbit the sun hundreds of years before the astronomer Smart. Time taken by earth to orbit the sun: (5th century) 365.258756484 days.
The value of pi was first calculated by Budhayana, and he explained the concept of what is known as the Pythagorean Theorem. He discovered this in the 6th century long before the European mathematicians.
Algebra, trigonometry and calculus came from India. Quadratic equations were by Sridharacharya in the 11th century. The largest numbers the Greeks and the Romans used were 106 whereas Hindus used numbers as big as 10**53(10 to the power of 53) with specific names as early as 5000 BCE during the Vedic period. Even today, the largest used number is Tera 10**12(10 to the power of 12).
IEEE has proved what has been a century old suspicion in the world scientific community that the pioneer of wireless communication was Prof. Jagdish Bose and not Marconi.
The earliest reservoir and dam for irrigation was built in Saurashtra.
According to Saka King Rudradaman I of 150 CE a beautiful lake called Sudarshana was constructed on the hills of Raivataka during Chandragupta Maurya’s time.
Chess (Shataranja or AshtaPada) was invented in India.
Sushruta is the father of surgery. 2600 years ago he and health scientists of his time conducted complicated surgeries like cesareans, cataract, artificial limbs, fractures, urinary stones and even plastic surgery and brain surgery. Usage of anesthesia was well known in ancient India. Over 125 surgical equipment were used. Deep knowledge of anatomy, physiology, etiology, embryology, digestion, metabolism, genetics and immunity is also found in many texts.
When many cultures (Anglo Saxons, Germans, French) were only nomadic forest dwellers over 5000 years ago, Indians established Harappan culture in Sindhu Valley (Indus Valley Civilization).
The four religions born in India, Hinduism, Buddhism, Jainism, and Sikhism, are followed by 25% of the world’s population.
The place value system, the decimal system was developed in India in 100 BC.
India is one of the few countries in the World, which gained independence without violence.
India has the largest pool of Scientists and Engineers in the World.
India is the largest English speaking nation in the world.
India is the only country other than US, to have built a super computer indigenously.
In 2008 India currently has 4 dollar Billionaires in the top ten super rich Forbes billionaire list more than United States or any other country in the world.

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