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DATA MINE Aug. 24, 1999

What Strikes a Chord with Online Music Buyers?
Despite the recording industry's concerns that the Internet will change the way it does business, forcing it to sell downloadable digital song files rather than conventional compact disks, a July survey by Jupiter Communications finds that purchasers still have little interest in getting their music that way. Instead, the threat is to established music stores, as online retailers siphon off 14% of their sales of CDs, tapes, and albums by 2003.

Online Market for Music CDs, Tapes, and Files
  1998 1999 2000 2001 2002 2003
Online music sales
(millions of dollars)
$152 $327 $586 $986 $1,601 $2,562
Percent of retail market 1.1% 2.3 3.8 6.0 9.2 14.0
Downloaded music sales
(millions of dollars)
-- $0.3 $3.1 $16.5 $52.7 $146.6
DATA: Jupiter Communications
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MORE NUGGETS
E-commerce Eats into Traditional Commerce
Why brick-and-mortar merchants have to hustle to protect their turf

Think Web, Think AOL
AOL has a commanding lead of mind share

Online Brokers Fail to Satisfy
The companies weren't very good at customer service

The Mother Lode
Collected nuggets from Data Mine



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