BUSINESSWEEK ONLINE:   Business Week ebiz
DATA MINE May 12, 1999 Customers Are King in 2000 In a poll of 326 senior information technology and business executives from companies that are leading-edge adopters of information technology, most said that improving the delivery of customer service is their No. 1 spending goal for 2000. Top 2000 goal: Customer service improvements 54% Internet 25% New tech infrastructure 14% Supply process improvements 5% Fixing the Y2K bug 2% DATA: Open Systems Advisors Inc. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ BACK TO TOP					MORE NUGGETS Even Tech CEOs Face Internet Challenges The toughest problem: Keeping the company Web site in good shape Hotel E-Bookings Set to Soar In the next three years, Net bookings are expected to more than quintuple Japan Gets the E-Commerce Bug The Japanese are starting to catch up with the U.S. Top 10 Y2K Concerns Tax snafus are right up there with nuclear-power mishaps PC Headaches for the TV Networks The more computer regulars log on the less they tend to watch the tube The Mother Lode A collection of items from the Data Mine