DATA NUGGET
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April 7, 2000
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Planes, Trains, and Automobiles
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While most airline, hotel, and rental-car reservations are still made over the phone, Internet users are fast narrowing the gap, particularly for airline trips. Over the past six months, frequent travelers have doubled their use of the Internet for setting up business travel.
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| | Jan. '00 | June '99 |
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| Plane reservations | | |
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| By Phone | 33% | 32% |
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| Online | 28 | 13 |
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| Hotel reservations | | |
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| By Phone | 44% | 47% |
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| Online | 24 | 9 |
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| Car reservations | | |
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| By Phone | 34% | 37% |
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| Online | 19 | 9 |
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| DATA: Greenfield Online
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The Mother Lode
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