BUSINESSWEEK ONLINE:   Business Week ebiz


Business Week e.biz

MOVERS & SHAKERS By Steve Hamm January 5, 2000


The Web Software Wunderkind from Germany's East
Success on the Net and in America has made Intershop's Stephan Schambach a model for east German entrepreneurs

Stephan Schambach has come further than most people in the past 10 years. When the clock struck midnight in New York City on Dec. 31, it was e-commerce software produced by Intershop Inc., where the 29-year-old German is CEO, that was running TimesSquare2000.com, the official Web site of New York's New Year's celebration. A little more than a decade earlier, Schambach, who was born in East Germany, had celebrated an even more momentous event: the collapse of the Berlin Wall.

For Schambach, the end of the Old World Order came suddenly. A student at Friedrich Schiller University in Jena, he had been sent to a computer trade show in Leipzig called the Fair of the Masters of Tomorrow. He attended seminars by day and marched in anti-government demonstrations by night. Then, on the day East Germany opened its borders, he ran to the train station and made it to Berlin in time to help tear down the Wall. "I had one hell of a party," Schambach recalls.

FORCED INTO PHYSICS. But while the physical barriers between east and west had crumbled, Schambach discovered there were plenty of hurdles remaining for a 19-year-old who dreamed of being a computer entrepreneur -- but had been forced by university officials to study physics. There was no blueprint for starting a company in East Germany, no business infrastructure, no venture-capital firms.

That was until he came along. Now, thanks to Schambach, others have a beacon to follow. "We're looked on as the model of how companies could grow on their own and not take subsidies," says Intershop Chief Financial Officer Wilfried Beeck, a West German who joined the company shortly after it was formed in 1994. "Stephan is a true East German success story."

 


How to get a foot in the door with big companies? Bring in Compaq's ex-CEO as chairman
 

Indeed, he's a success story by any measure. Intershop, which now has headquarters in Germany and San Francisco, is a fast-growing little business-to-consumer e-commerce software company. It turned in revenues of $11.2 million for the quarter ended Sept. 30, up 132% from a year earlier, though the company is in investment mode, so it recorded a net loss of $3.5 million. Intershop has already sold 60,000 software licenses -- through Web-site hosting companies like Concentric Network, PSINet, and Deutsche Telekom and to corporations like Robert Bosch, NatWest Bank, and Hewlett-Packard.

Schambach isn't satisfied yet, though. The company just launched a new product called Intershop Enfinity that offers much more than its basic e-shop software, which was designed to operate simple Web shops for small companies. Companies that use Enfinity can sell through affiliate sites, take orders from new devices like smart cell phones, and synchronize incoming orders with their accounting systems and supply chains. The software is designed to be installed in three months -- rather than the year or longer that it usually takes to set up such a complicated package. Enfinity sells for $250,000 to $2 million.

"THE IDEAL PERSON." But how to get a foot in the door with large corporations? Schambach pulled that off by landing former Compaq CEO Eckhard Pfeiffer as chairman of Intershop's board last November. Pfeiffer's job is to get press attention and pitch Intershop's products to CIOs and CEOs. "With Eckhard we found the ideal person for the job," says Schambach.

It took five months to persuade Pfeiffer to join up. Schambach first targeted him last spring, when he was still at Compaq. But Pfeiffer said he was too busy. After he was fired by the Compaq board for failing to take full advantage of the Internet, Pfeiffer cast about for new opportunities, and he thought of Schambach. During several meetings over a period of months, the deal was clinched. "What impressed me was his vision of what he saw as a great opportunity to build a company -- and the courage to immediately take it to America," says Pfeiffer.

 


Big break: Deutsche Telekom searched the U.S. for a software supplier -- and discovered this German outfit
 

The move to America was certainly a bold step for Schambach. Intershop had gotten off to a slow start in Germany. The economy in eastern Germany was sluggish, and few Western European companies would take a chance on an upstart from Jena. In 1996, when the first Intershop product was ready, Schambach packed his bags and moved to San Francisco, hoping to make contacts that would get his business off the ground. It was a lonely place at first. He didn't speak much English. "Nobody was expecting me with open arms," says Schambach. Gradually he met people from Sun Microsystems, Oracle, and Apple Computer -- and they helped him gain visibility.

Then came the big break. Executives from Deutsche Telekom, searching the U.S. for a supplier of software that it would use to power thousands of companies' e-commerce sites, ironically stumbled on Intershop, a German company that had come to America looking for customers. A software deal worth more than $10 million was struck in 1997. Now, Intershop has similar hosting deals with more than 200 telecoms and Internet service providers worldwide.

Last November, on the anniversary of the collapse of the Berlin Wall, Schambach visited Berlin to take part in commemorations with the likes of George Bush, Mikhail Gorbachev, and Helmut Kohl. "Now I really want to focus on the future," says Schambach. "But I haven't forgotten where I came from." Considering the journey Schambach has taken, you can't blame him for enjoying the thought of how far he's gone.

Hamm is Business Week's Software editor in New York.


_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Stephan Schambach
Stephan Schambach, CEO of Intershop


RELATED ITEMS
BW e.biz, Oct. 1, 1999: "Yes, Eckhard Pfeiffer Does 'Get' the Net"

BW e.biz, Dec. 13, 1999: "The Net Is Finally Catching Eurodollars"

WEB POINTERS
Click here to visit some of the sites mentioned in the story:
Intershop
TimesSquare2000.com
Concentric
PSINet
Deutsche Telekom
Bosch




Copyright 2000, by The McGraw-Hill Companies Inc. All rights reserved.
Terms of Use   Privacy Policy