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Debates by Category: Customer Service

July 1, 2010

Virtual Agents Will Replace Live Customer Service Reps

Thanks to advances in artificial intelligence/robots, companies will eliminate call centers with human reps. Pro or con?

October 13, 2007

Nuisance Customers: Fire Them

Businesses are entitled to dump high-maintenance consumers who constantly hector them with capricious customer-service demands. Pro or con?

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Please send us your ideas for new Debate Room topics. If you're an academic, association officer, or other industry expert and would like to write a Debate Room essay, send us a query. Questions? See the

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