Debates by Category: Customer Service

July 1, 2010

Virtual Agents Will Replace Live Customer Service Reps

Thanks to advances in artificial intelligence/robots, companies will eliminate call centers with human reps. Pro or con?

October 13, 2007

Nuisance Customers: Fire Them

Businesses are entitled to dump high-maintenance consumers who constantly hector them with capricious customer-service demands. Pro or con?

Participate More!

Please send us your ideas for new Debate Room topics. If you're an academic, association officer, or other industry expert and would like to write a Debate Room essay, send us a query. Questions? See the

BW Mall - Sponsored Links

Buy a link now!