ISSUE DATE: OCTOBER 23, 2000
BW Magazine
This Table of Contents represents all editions of Business Week with the above date, including International editions.

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COVER STORY

  Why Service Stinks

      COVER IMAGE: Why Service Stinks
      TABLE: How You Can Get Stiffed
      TABLE: ''We're Sorry, All of Our Agents Are Busy with More Valuable Customers''
      CHART: Satisfaction Takes a Nosedive...
      CHART: ...As Customers Beef about a Wide Range of Offenses
      How to Improve Your Profile
         TABLE: Making the Grade
 

INTERNATIONAL -- ASIAN COVER STORY

  Asia's Internet Deficit
The Net is transforming the West, but companies in the East still lag way behind
      ASIAN COVER IMAGE: Waiting for the Net
 

INTERNATIONAL -- EUROPEAN COVER STORY

  Silicon D-Day
To survive, the Continent's tech titans are learning to do business Valley-style. How do you say stock options in French?
      EUROPEAN COVER IMAGE: Silicon Europe
 

INTERNATIONAL -- LATIN AMERICAN COVER STORY

  Car Power
The auto industry is on a roll -- thanks to a decade of market reforms and an ever-expanding web of free-trade agreements
      LATIN AMERICAN COVER IMAGE: Car Power
      CHART: Auto Output Is Rising
      TABLE: Big-Ticket Items
      Brazil Shows How Much It Loves Carmakers (int'l edition)
      A Sputtering Sound in Argentina (int'l edition)
      Parts Shops Are Tailgating Carmakers to Latin America (int'l edition)
 

BUSINESS WEEK E.BIZ

  Business Week e.biz
In our report on electronic business: Why this Christmas is crucial for e-tailers; Hollywood lays an egg on the Web; Why Stamps.com and E-Stamp may be returned to sender; and lots more  

UP FRONT

  Talk Show
  If It Quacks Like a Tax Break...
  Martha Cooks Up a Plan for Kmart
  How Hip Can a Bentley Be?
  TABLE: For the Public Good
  Look Who's Cozying Up to Mike Milken
  Fill'er Up with Regular in Aisle 9
  Armani's Monument to Armani
  CHART: The Rich Do Pay
  Footnotes
 

READERS REPORT

  Looking for Better Ways to Rank B-Schools
  This Shampoo Is All Set to Lather Up Again
  Why China Needs Labor Unions
  A 22,000 Dow Is Way Too Low--or Way Too High
  One More Way SUVs Could Dent Ford's Image
  Has Piracy Given Microsoft a Helping Hand?
  Louis Rukeyser, Pioneer of TV Business News
  Accountants and Accountability
  Make Fluency in Three Languages the Standard
  The '90s and the '20s: Some Dangerous Parallels
  A Honeymoon among the Maple Leaves
 

CORRECTIONS & CLARIFICATIONS

  ''The best B-schools'' (Cover Story, Oct. 2, 2000)
 

TECHNOLOGY & YOU

  At Last, a Laptop That Sips Juice
      TABLE: Laptop Face-Off
 

BOOKS

  The Temperamental Tao of Steve
      PHOTO: Cover, ''The Second Coming of Steve Jobs''
  A Grand Opera Starring the Guccis
      PHOTO: Cover, ''The House of Gucci''
 

ECONOMIC VIEWPOINT

  Mexican Immigration: Don't Open the Doors Wide Yet
 

ECONOMIC TRENDS

  Daylight Saving Jogs the Market
  Why Inflation Waned in the '90s
      CHART: Descending a Deux
  Gays and the ''Marriage Tax''
 

INDUSTRIAL MONITOR

  A New Recipe May Make Titanium Less Pricey
  Cotton Sprouts in the Petri Dish
  Tracking Corn, from the Silo to the Taco Shell
  Innovations
 

INDUSTRY INSIDER

  The Washer Wars: Whirlpool's Spin
      CHART: Whirlpool Is Growing Globally...but Its Shares Are Flagging
 

BUSINESS OUTLOOK

  U.S.: It Looks As If Growth Was Just Taking a Breather
      CHART: Job Growth: Slower, but Far from Slow
      CHART: Auto Sales Show Some Life
      CHART: Managerial Job Growth Has Slowed Sharply
  Japan: Steadier, but Still Wobbling
      CHART: One Signal of More Growth Ahead
 

NEWS: ANALYSIS & COMMENTARY

  High Tech's Woes Spread
      TABLE: Tech and Finance Tank
  Lucent: ''A Large Battleship with Gaping Holes''
      CHART: Investors Hang Up
  Commentary: Forget the Rulebook. Times Call for a Rate Cut
      CHART: Squeezing the Money Supply
  Finding the Right Net Formula
      CHART: Burst Bubble
  Commentary: The FTC Should Open the Broadband Gates
      TABLE: Access Denied?
  A Couple of Nobel Prizes for Practicality
  Will Agribusiness Plow Under the Family Farm?
      TABLE: Farmers Fret over a Crop of Deals
  Why High-Priced Oil Isn't Sparking Inflation
      CHART: Deflation?
  Nothing Mellow at Yellowave
      CHART: Crashing Yellowave
 

IN BUSINESS THIS WEEK

  John Lampe: A Mr. Fixit for Firestone?
  Will Continental Play the Spoiler?
  GE's Earnings Beat Expectations
  Motorola Takes the Street's Heat
  More Recalls for Ford
  Holding China to Its Promises
  Et Cetera...
  Cooling Off
      CHART: Williams Sonoma Stock Price
 

WASHINGTON OUTLOOK

  Will There Be Any Surplus Left to Argue Over?
  Visas, Visas, Everywhere
  Executive Party-Hoppers
  No Stealthy Tire Recalls
 

INTERNATIONAL BUSINESS

  Yugoslavia: Now for the Hard Part
      TABLE: Yugoslavia's Economic Mess at a Glance
 

THE MIDDLE EAST

  Commentary: Say Good-Bye to Pax Americana
 

INTERNATIONAL BUSINESS

  Who Says Renault-Nissan Is Iffy Now?
      CHART: Renault and Nissan: Looking Good
  Commentary: Is Japan Covered for This Disaster?
      TABLE: Life Is Short
 

INTERNATIONAL OUTLOOK

  Is Europe Having a Change of Heart on Immigration?
  Europe's Last Dictator
  President under Pressure
 

PEOPLE

  His Venice Isn't Sinking
      RESUME: Sheldon G. Adelson
 

SCIENCE & TECHNOLOGY

  A Vaccine Worse Than the Disease?
      TABLE: The Debate Rages On
  Jekyll and Hyde Drug
      TABLE: The Two Faces of GHB
      TABLE: Orphan Medical's Pipeline
 

DEVELOPMENTS TO WATCH

  Drug Labels That Speak to You
  The Key to Cleaner Fuel Cells? It's in the Water
  Couch Potatoes Will Love This Protein
  Innovations
 

THE CORPORATION

  Can AirTran Keep Climbing?
      CHART: A Tale of Two AirTrans
      RESUME: Joseph B. Leonard
      Commentary: Many New Airlines Will Never Grow Old
  The Way to Run a Railroad
      CHART: U.S.-Mexico Traffic Picks Up Steam
 

GOVERNMENT

  A Political Nightmare: Not Enough Airtime
      CHART: Campaign Commercials Are Running Nonstop...
      GRAPHIC: ...Putting Politics among Top Advertisers
 

MEDIA

  Will E-Books Be Real Page-Turners?
      TABLE: Exclusive Reading
 

SPORTS BUSINESS

  Off the Diamond, the Red Sox Are Red Hot
  Commentary: Twilight of the Hockey Goons? Don't Bet on It
 

PHOTO ESSAY

  Clean Energy
 

FINANCE

  Tough Times in Electronic Trading
      TABLE: The Number of ECNs Is Dwindling...and Others May Be Merger Targets
      Don't Be Afraid of the Dark
         TABLE: Clobbered after the Bell
  Can the Wells Fargo Wagon Roll Alone?
      TABLE: More Profitable Than Its Peers
  Commentary: ''It's Open Season at DLJ''
      TABLE: Unhappy Campers
  The Japanese Banker Who Can Say No
      TABLE: Shinsei: A Report Card
 

INDUSTRIAL MANAGEMENT

  Taking Hungary on a High-Tech Ride
      MAP: Hungary
      Flextronics: Few Rules, Fast Responses
 

SOCIAL ISSUES

  What Comes after Managed Care?
      CHART: Resurging Health-Care Costs...
      TABLE: ...Are Prompting Companies to Try New Approaches
 

BUSINESSWEEK LIFESTYLE

  Scooters Come Zipping Out of the Past
      TABLE: Different Strokes
 

BUSINESSWEEK INVESTOR

  Don't Let the Taxman Eat Your Lunch
      TABLE: Warning: Possible Tax Bills Ahead
      These Go Easier on Your Tax Bill
         TABLE: Exchange-Traded Alternatives
  Mighty Oaks from Smart Stock Picks Grow
      TABLE: Upstanding Growth
 

BW INVESTOR -- THE BARKER PORTFOLIO

  Why Not Lose Those Mutual-Fund Losers?
 

BW INVESTOR -- INSIDE WALL STREET

  A Scrap over Hughes
      CHART: Some Fierce Ups and Downs
  Giving Viagra a Run for Its Money
      CHART: On the Rise
  New Partners for CardioDynamics
      CHART: Fluttering a Bit
 

FIGURES OF THE WEEK

  Figures of the Week (.pdf)
      Production Index Components
 

EDITORIALS

  Time to Cut the Federal Pork
  Hello, Europe? Stop Raising Interest Rates
  The Truth about Customer Service
 

INTERNATIONAL -- SPOTLIGHT ON AUSTRALIA

  A Gigantic Lake under the Sands...Won't Do Much for the South (int'l edition)
      MAP: Australia
 

INTERNATIONAL -- LETTER FROM JAPAN

  No Longer Going Such Great Guns (int'l edition)
      MAP: Japan
 

INTERNATIONAL -- READERS REPORT

  Looking for Better Ways to Rank B-Schools (int'l edition)
  The Stranded Euro: We Should Have Seen It Coming (int'l edition)
  Wal-Mart's Aggressive Pricing Makes It a Bully (int'l edition)
 

INTERNATIONAL -- ASIAN BUSINESS

  Investors to China: Open Those Books (int'l edition)
      TABLE: China's Best and Biggest Go to Market
  The Japanese Banker Who Can Say No (int'l edition)
      TABLE: Shinsei: A Report Card
  South Koreans Are Crazy for Cramming (int'l edition)
      CHART: Test-Prep Frenzy
  Virgin Is In for a Bumpy Ride (int'l edition)
      TABLE: A Big Air Pocket
 

INTERNATIONAL -- EUROPEAN BUSINESS

  Renault-Nissan: Dynamic Duo (int'l edition)
      CHART: Renault and Nissan: Looking Good
  Persuading Russia's Bullies to Play Fair (int'l edition)
  Did BT Miss the Boat? (int'l edition)
      TABLE: BT Falls the Farthest
 

INTERNATIONAL -- THE MIDDLE EAST

  Commentary: Say Good-Bye to Pax Americana (int'l edition)
 

INTERNATIONAL -- FINANCE

  Down and Out in Frankfurt (int'l edition)
      CHART: Tech Volatility
      TABLE: The Neuer Markt's Stormy Autumn
  Commentary: These Pension Plans Are No Panaceas (int'l edition)
 

INTERNATIONAL -- INTERNATIONAL FIGURES OF THE WEEK

  International Figures of the Week (.pdf) (int'l edition)
 

INTERNATIONAL -- EDITORIALS

  A Giant Step Backward in the Mideast (int'l edition)
 

ARTICLES PREVIOUSLY PUBLISHED IN INTERNATIONAL EDITIONS

SEPTEMBER 18, 2000
  What Does a Knife Do When the Cutting's Done?



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Cover Photo by Superstock; Digital Imaging by Joe Calviello/BW


ASIAN COVER
Cover Photo by Paul Hu/Assignment Asia


EUROPEAN COVER
Cover Photo by Philip Brooker


LATIN AMERICAN COVER
Cover Photo by Lou Beach

For articles in the October 23 domestic edition previously published in international editions

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