INTRODUCTION: Sam's World...........................................ix
1. 129 Billion Reasons to Live.......................................3
2. The Storekeeper on the Square....................................16
3. Making the Turns.................................................33
4. We Sell for Less.................................................49
5. The Organization Men.............................................72
6. The Men Who Would Be King........................................84
7. The Rivals......................................................102
8. The Edge........................................................128
9. Something Borrowed, Something New...............................140
10. Sometimes a Pretty Good Notion.................................151
11. Darkness on the Edge of Town...................................166
12. So Help Me Sam.................................................188
13. They Call Me Mr. Sam...........................................209
14. Little Hands, Big Money........................................223
15. Breaking the Code..............................................247
16. Say It Ain't So, Joe...........................................260
17. Bambi Beats Godzilla...........................................284
18. The Land of Milk and Honey.....................................304
19. Live with Charlie and Kathie Lee...............................318
20. Bleak House....................................................346
Conclusion.........................................................368
AUTHOR'S NOTE......................................................374
RESOURCE LIST......................................................377
ACKNOWLEDGMENTS....................................................381
NOTES..............................................................386
BIBLIOGRAPHY.......................................................396
INDEX..............................................................399
In Sam We Trust
The Untold Story of Sam Walton and How Wal-Mart Is Devouring America
By Bob Ortega<
Times Business
(C) 1998 Bob Ortega
All rights reserved.
ISBN: 0-8129-6377-6
Imminent death has a way of clarifying one's thoughts.
So it was with Sam Walton, who discovered how short his thread was
running thanks to a seemingly minor screwup on a fine November day in
1989, on a remote stretch of the Rio Grande Valley, in Texas.
Walton had come back from a full day of tromping through the prairie
grass and mesquite, hunting for quail, only to find that he'd locked himself
out of the ice house at one end of his hunting camp.
Walton's Campo Chapote was not the sort of place likely to be featured
on Lifestyles of the Rich and Famous--just several battered trailers
ringing a barbecue pit, with a few water wells, a dog kennel, a barn where
he kept his truck and supplies, and the ice house, which was more of a shed,
really. The camp moldered away on a 31-square-mile tract of land about 80
miles southwest of Corpus Christi. One indication of how crazy Walton was
about the place was the fact that this otherwise frugal billionaire had
happily dished out about $120,000 a year to lease the tract from a local
rancher since 1983, when he'd hunted in Texas for the first time. It was the
hunting he cared about, not the ambiance. By contrast, his brother Bud's
digs, on another nearby ranch, included a stone mansion with a swimming pool.
The land in that part of Texas is wide open and flat enough that, usually,
the hunters would climb up onto a bench mounted on the bed of a
four-wheel-drive pickup truck and roll slowly along the prairie, watching
for the dogs to point quail. Walton would walk for stretches too. At
seventy-one--even after having fought leukemia into remission a few years
earlier--he was still athletic, fit, able to set a strong pace, though in
recent months he'd felt some odd aches and pains.
A slender, balding man with white hair, a sharp nose, and a sun-beaten,
wrinkled face, Walton loved to hunt quail. He had, ever since his
father-in-law had introduced him to the sport more than forty years earlier,
around the time Walton opened his first business, a little five-and-dime
store in Newport, Arkansas. Hunting was the one passion that could tear him
away from work, though, typically, he found ways to combine the two. It would
have been inconceivable for him to go hunting without stopping off at a
Wal-Mart store or two along the way.
These days, he often used the camp for business. A few times a year,
he'd fly down Wal-Mart managers, two dozen at a time, for a weekend.
He'd say he wanted to let his managers get to know each other outside of
the usual business setting--though some of his executives suspected it was
just an excuse to squeeze in a few more weekends of working and hunting,
for the talk around the campfire at dusk revolved around Wal-Mart business
as invariably as if the men were sitting in a boardroom back at headquarters
in Bentonville, Arkansas. Even after a day of hunting, Walton just
didn't make idle chatter.
Often, though, he would fly down with just a friend or two for company,
or hunt on his own. Walton could be surprisingly absent-minded. One of
the chores of Walter Schiel, a former rodeo cowboy from Waller, Texas,
who now worked as the ranch's hunting guide and dog handler, was to retrieve
shotguns Walton left behind. After seeing Walton get lost or run out
of gas a few times on the vast prairie, Dick Jones, the ranch owner, had
talked him into putting in a two-way radio; and it had proved its worth time
and again.
On this late November afternoon, Walton stood outside the ice shed
with Schiel. Noticing a small window was open, the slim Walton clambered
up onto the cowboy's shoulders and tried to squeeze through. He made it,
but the dog whistle around his neck caught on the window and jammed
painfully into his sternum.
The next morning, he still felt sore, but shrugged it off to go hunting
anyway. By the end of the day, though, he was still in pain, and the ache had
spread to his upper arm. This was worse than any of the other inexplicable
aches he'd felt in recent months. Reluctantly, Walton decided he'd better
check in with his doctors. He hopped in the twin-engine Cessna he'd
picked up a few years earlier (used, of course) and flew to Houston.
* * *
Walton had been commuting to Houston for medical care regularly since
1982, when he was diagnosed with hairy cell leukemia, a type of blood cancer
that destroys the body's white blood cells. Walton had always been an
active and energetic man, usually up and working long before dawn, but
that year he had been feeling increasingly tired and run down. At first, he
had thought that maybe, as his wife Helen kept claiming, he was just working
too hard; so, though it cut against his grain, he began delegating more
work, cutting back on his busy travel schedule, and trying to relax more by
hunting and playing tennis.
But that hadn't helped. So, reluctantly--Walton had always hated seeing
doctors--he'd gone in for an extensive physical checkup. His doctors in
Arkansas discovered he had a disturbingly low white-cell count. They told
him that he had a chronic type of leukemia that had been developing for at
least six or seven years. What caused it? They didn't know. Could it be
cured? They couldn't say. But Walton, of course, could afford the best
treatment money could buy, so they referred him to Houston's M.D. Anderson
Hospital, one of the country's leading cancer research centers.
There, an oncologist named Jorge Quesada was testing an experimental
treatment for hairy cell leukemia using interferon, an astonishingly
expensive substance painstakingly extracted from white blood cells. At the
time, it took 300 donors to provide enough interferon to treat one patient
for three months, at a cost of about $10,000 a month.
Quesada wasn't the type to sugarcoat matters. The standard treatment,
he said, would be removal of Walton's spleen, followed by chemotherapy.
But, he told his unhappy patient, this procedure only had about a 25 percent
success rate (with "success" meaning the patient was still alive five
years down the road). Walton had loathed the idea of going under the knife,
and he had been almost combative. Surgery, he said flatly, was absolutely
out of the question. Any other options?
There was really only one alternative, Quesada said: He could become
an interferon research patient. There would he risks, such as the possibility
of hemorrhage and of opportunistic infections; there were potential side
effects, including flulike symptoms and fatigue. But even though Quesada
had given interferon to fewer than ten hairy cell leukemia patients up until
then, he was obviously very enthusiastic about the initial results. It seemed
to help these patients maintain their white-cell counts, and to bolster their
immune systems, he told Walton. Still, he added, it was an experimental
treatment, and the results so far, while encouraging, had to be considered
preliminary. Anyhow, he shrugged, at worst, if it didn't work, they could
fall back on surgery and chemotherapy.
Become an experimental subject? Walton didn't care much for that idea
either. He'd need to think about it, he said. "Predominantly, he wanted to
be sure the treatment wouldn't interfere with his extraordinarily busy
schedule," Quesada recalled. Walton had flown home to Bentonville, discussed
the situation with Helen, and, in October 1982, even published a
letter in his company's internal newsletter, Wal-Mart World, telling
all 41,000 company employees, or associates, about the diagnosis. With his
usual mix of businesslike purpose and folksy manner, he tried to downplay
the significance of the illness. Noting that he was otherwise in good health,
he had written:
I've got lots of odds going to have successful treatment.
So, my friends, I hope you'll excuse my referring to a personal matter
of this type, but we've always believed in communicating with one
another for better or for worse, and in being up front and open about
everything that affects our Company and our Wal-Mart family.
If I'm to have a health problem, I'm really fortunate to have this
type of disorder. I'm completely confident, too, that with the right
treatment I'll be able to continue doing the things I enjoy most for at
least another 20 or 25 years. I'll be coming around--maybe more
infrequently--but I'll be trying and wanting to see you. You know how
much I love to visit with you all on how you're doing and how we can
further improve our Wal-Mart Company, so I'll he stopping by. Let's
put this subject to rest.
I am, and have been, so blessed to have enjoyed the support, affection
and loyalty of you wonderful Wal-Mart associates through the
years. Together, we can be more than a little proud of our accomplishments.
You know we are, and will continue to be, partners. I've just
been lucky in so many ways, and feel that this is certainly the case now.
The last thing I need or want would be undue sympathy or undue conversation
concerning my health. I just wanted to clear the air and not
let there be a lot of untrue rumors floating around as many of you knew
of the recent tests I have been undergoing.
He closed the letter by talking about a couple of puppies he planned to
train.
The offhand manner he adopted in his letter didn't come close to
reflecting Walton's real feelings. In business, he could snap out decisions
on the fly, relying on instincts keenly honed by decades of experience. But
this was different. He was utterly at sea. His mother had died of cancer when
she was fifty-two, far younger than he was now. He spent an entire month
mulling over what to do, then winged down to Houston to ask more questions
about the treatment. Quesada greeted him with the news that doctors
now had discovered how to make synthetic interferon using genetic
engineering, making the substance more readily available--not that, for
Walton, this would have been an issue anyway. Walton grilled Quesada and
other doctors about the [Illegible] and benefits. Again, Quesada [Illegible]
told him that because the drug was so new, much about it remained unknown.
Walton went back home and thought about the treatment for another long
month, and finally decided he would try it.
He learned how to give himself injections and how to have someone
else give them to him. His regimen called for interferon injections daily for
six months, then three times a week for another six months. Less than
halfway through the treatment, the disease's progression stopped; the
leukemia went into partial remission and stayed there. It turned out, after
all, to be that easy.
That had been almost seven years ago, and the leukemia hadn't really
troubled him since, though he continued to visit Quesada for checkups several
times a year. He'd last seen the doctor about three months before this
hunting trip; Quesada had fretted about a slight change in Walton's blood
count, but he hadn't been able to pin down the cause because Walton
wouldn't stick around for the three days Quesada needed to run the tests he
had in mind.
Now, when Walton showed up with this odd pain in his sternum and
arm, doctors removed and analyzed some bone marrow from his hip--and
discovered he had a malignant cancer of the bone marrow, multiple
myeloma.
This time, Quesada's prognosis was bleaker. There was no cure. This, he
said, was a much more aggressive disease. Chemotherapy and radiation
treatments might put it into remission, he said, but keeping it in remission
would be difficult.
The treatments, too, would he harder. Walton hadn't suffered any serious
side effects from the interferon; but he should expect the radiation and
chemotherapy to be draining, Quesada warned. The disease itself, unless
they were very lucky, would be painful, at times severely so. His bones were
already laced with lesions, and were soft; and he could expect to become
more frail and to tire more easily.
Walton trusted Quesada more than he had the first time around, but he
still interrogated him closely. Wasn't there some other treatment, something
more natural they could try? On top of everything else, chemotherapy
and radiation sounded so time-consuming. With the help of his family,
particularly his son John, whose daughter had had cancer, he researched
alternatives, peppering his doctors with questions about natural treatments,
unconventional therapies, vitamins, anything that might replace or reduce
the need for chemotherapy and radiation.
He contacted People Against Cancer, a nonprofit group in Iowa that
acts as a clearinghouse to give cancer patients information about cancer
research and therapies, including treatments outside the medical mainstream.
Walton was nothing if not methodical. But it was soon clear to him
that the myeloma almost certainly would prove fatal. In the end, Walton
reluctantly decided to accept the conventional chemotherapy and radiation.
How did Walton react to the prospect that he might be dead soon? It's
hard to say. For all his glad-handing, for the evident delight he took in
rousing up his workers, at turning his store visits into pep rallies, Walton
was an exceptionally private man. He just never talked about himself, except
perhaps with Helen, who was as closemouthed as he was. "I'm probably as
close to Helen, as an individual, and probably was as close to Sam as anybody
around here," said William H. Enfield, a friend of the Waltons for
more than forty years, "but a lot about them I've never known and I've
never tried to."
It would be tempting to assume that Walton felt driven to reexamine his
life, to wonder whether, say, he should have slowed down sooner and spent
more time with Helen and their children and grandchildren, or whether he
should have been gentler with the many men he'd burned out in building
his retailing empire.
It would be tempting--but probably wrong. Walton did admit--eventually,
as death drew even closer--to having flickerings of late-night existential
doubt, though, in the end, they seem to have been just that:
flickerings, quickly extinguished.
But that was later. Just after his diagnosis, he had bigger quail to bag.
As one might expect, Walton had long since arranged both who would succeed
him at the company and what would become of his fortune, which is
to say, how he would keep it out of the clutches of Uncle Sam. The succession
he'd taken care of a year and a half earlier. In March 1988, the Wal-Mart
chairman had made things official by handing his post as chief
executive to David Glass, Wal-Mart's president. In some ways, the
fifty-four-year-old Glass seemed out of place at Wal-Mart; he was, as would be
pointed out abundantly to him in his first years at the helm, no Sam Walton.
Poker-faced, soft-spoken, and deliberate in manner, he gave the impression
of being game but vaguely ill at ease carrying out the kinds of crowd-pleasing
stunts that Walton had put at the heart of the corporate culture.
Take the time Glass, decked out in leis and a grass skirt, had to dance the
hula in front of howling employees at company headquarters to celebrate
Wal-Mart's stock price hitting a record high. It was a performance memorable
enough that Walton himself promised to hula on Wall Street if the
company hit his aggressive earnings goal for the year.
But Walton had spotted Glass as someone with his own rare predatory
instinct for retailing. He had spent a dozen years trying to land him before
hauling Glass on board as an executive vice president back in 1976. By the
time he had outflanked or outlasted his rivals to become chief executive,
Glass had put in another dozen years at Wal-Mart, spearheading the creation
of much of what would become the most sophisticated and efficient
system in retailing for getting goods from factories to store shelves.
The annals of Wal-Mart are filled with stories of frazzled executives who
quit, retired young, or were canned after burning out under the strain of
the enormous workloads, endless road trips, and relentless pressure to
perform that came with working for Sam Walton. The stress almost certainly
contributed to the heart attack that struck Glass one evening after an all-day
meeting in February 1985, when he was fifty. But it barely seemed to
faze him. He dived back into his work after the briefest possible rest. By
then, there had really been no doubt that he would one day run the show.
As for Walton's then $20-billion fortune, he had set up trusts and mechanisms
to leave it in his wife's and children's hands long before the fortune--or
Wal-Mart itself--had even existed. He had taken care of that little
matter more than thirty-five years earlier, under the prodding and guidance
of his father-in-law, Leland Stanford Robson, a banker, lawyer, and rancher
in tiny Claremore, Oklahoma.
Robson may have been the most important of Walton's early mentors:
He put up the money to get his son-in-law started in business--and, later,
he in effect determined what would become of Walton's fortune.
Robson had made his own bundle. Raised in Georgia, he first made his
way to Oklahoma in 1909, as a twenty-five-year-old itinerant peddler of
pots, pans, Bibles, and picture frames. He raised enough money to put
himself through law school back in Georgia; then he headed again to Oklahoma,
planning to hang out his shingle in the booming oil town of Tulsa.
But he soon moved about 20 miles northwest to a smaller pond, the more
sedate town of Claremore. There, in 1916, he married a local girl, Hazel
Corrine Carr, who bore three sons and a daughter--Helen--in less than
four years.
He was what folks called "country"--a man who loved to hunt and fish
and train dogs. He wasn't refined or effete, but a horse trader, smart,
clever, always with his ear to the ground. Robson's law practice had
flourished, and as prominent citizens often do in small towns, he soon had
his fingers in a passel of pies. He served as city attorney for twelve
years. During the Great Depression, he snapped up 18,500 acres of land on
the cheap and began ranching. In 1936 he became a founder of the Rogers
County Bank in Claremore, which he ran as a director, president, and
chairman over the following three decades. During World War II, he angled
successfully for a seat on the Oklahoma Highway Commission. He wound up with
interests in coal-mining, farming, and other industries, as well.
But it's what Robson did with all these holdings that would become
important for Sam Walton. Early on, Robson organized his ranch and family
businesses as a partnership, with Helen and her brothers as equal partners.
From the day his daughter married Walton in 1943, Robson actively involved
himself in their financial affairs. By 1952, when Walton's five-and-dime
store in Bentonville had done well enough to allow him to open a
second store in Fayetteville, 24 miles away, Robson convinced his ambitious
young son-in-law that he should organize his own business as a family
partnership, too. So, in early 1953, under Robson's watchful eye,
Bentonville attorney William H. Enfield drew up legal documents establishing
Walton Enterprises, in which Sam, Helen, and their four children--Rob, then
eight years old; John, six; Jim, four; and Alice, three--were all partners.
"Over the years," Walton wrote in his memoirs, "our Wal-Mart stock has
gone into that partnership. Then the board of Walton Enterprises, which is
us, the family, makes decisions on a consensus basis. Sometimes we argue,
and sometimes we don't. But we control the amount we pay out to each of
us, and everybody gets the same. The kids got as much over the years as
Helen and I did, except that I got a salary, which my son, Jim, now draws as
head of Walton Enterprises. That way, we accumulated funds in Enterprises
rather than throwing it all over the place to live high."
By 1989, besides holding 218 million Wal-Mart common shares, the
partnership also had acquired extensive real estate holdings, four banks and
half of a fifth bank, and other assorted businesses. As it was organized, Sam
and Helen Walton together owned a 20 percent stake in the partnership,
and each of the children owned 20 percent.
When Sam Walton died, in 1992, Helen Walton immediately had his
will sealed in state chancery court. But, from comments he made earlier, he
seems to have arranged to have his interest in the partnership pass to a
marital trust for Helen. That way, he deferred any estate tax. On her death,
it apparently was to pass to various family charities, resulting in no
estate tax for either the Walton children or the family businesses. The
charities would get a minority interest in the family partnership, so that
the vote of the bloc of stock would stay under the control of the family.
By turning over ownership of 80 percent of his holdings to his children
so early on, Walton avoided any substantial gift or inheritance taxes. He put
it the way his father-in-law probably had put it to him: "The best way to
reduce paying estate taxes is to give your assets away before they
appreciate."
Another benefit Robson had pointed out was that creating a family
partnership established, early on, the children's responsibilities to the
family business and to each other.
Sam and Helen Walton involved their children in family decisions--large
and small--from very early on. On one vacation to the Grand Tetons,
recalled Rob, the oldest boy, "We had an opportunity to take what was a
very expensive--for that time--pack trip up into the mountains to a fishing
camp and stay there for a few days. But that was going to use up all our
money, and we had to take a family vote to decide whether to do that or not.
We decided to do it, and it was fun. But after we had spent all of our money
on the big trip, we made a quick stop in the Black Hills and hiked it on
home in a hurry."
After the kids had grown up and moved away, Sam Walton would
arrange family meetings several times a year to discuss Walton Enterprises
business, in such places as the Ritz-Carlton in Naples, Florida, and the Del
Coronado in San Diego. The family agreed to his decision to make his third
son, Jim, the president of Walton Enterprises. Why Jim? He was, Walton
thought approvingly, nearly as tight-fisted as his father.
Rob Walton would take over the chairmanship of the company. That
was a given. As the oldest son, he had long understood that eventually, it
would fall to him to oversee the family's company. Bright but quiet, he
looked a bit like Sam Walton--he had his father's sharp features--but he
sure didn't act like him. He would dutifully come along to Campo Chapote
for some of Sam's hunting trips with managers or folks from vendors such
as Procter & Gamble. But Rob wasn't a hunter. While the other men drove
off to hunt, he'd slip on his running shoes and jog away on his own. At
Wal-Mart meetings and visits to stores, Rob Walton could be even more
diffident in public, more reserved around the workers, than David Glass.
But he had been well prepared to assume the throne. In one form or
another, he had been involved in company business most of his life. Like his
brothers and sister, Rob, as a child, had worked in the five-and-dime on the
Bentonville town square. Sam had hauled him along on visits to other
stores. Like Sam, he had been a high school football star; he made the
All-State team as a senior. Helen had talked him into enrolling at a small
Presbyterian college in Ohio, Wooster College; though, after two years, he
transferred to the University of Arkansas, from which he graduated in
1966.
Sam Walton had appointed him Wal-Mart's corporate secretary and
general counsel as soon as Rob had received his law degree from Columbia
University in New York, in 1969. But, to Sam's chagrin, Rob hadn't come
back to Bentonville. Instead, he had joined a law firm in Tulsa, Oklahoma.
Still, he had done much of the legal work for the company's initial public
offering while juggling his role in Tulsa with his duties as Wal-Mart's
general counsel. While in Tulsa, he left his first wife and their three
children to marry his secretary, Carolyn Funk. After years of continuous
pressure from Sam, Rob Walton reluctantly agreed to move back to Bentonville
with his new bride and work for Wal-Mart full-time.
Sam Walton had promoted him to senior vice president and put him on
Wal-Mart's board of directors in 1978. In 1982, he appointed Rob Walton
vice chairman. He had held that post ever since--even while taking a long
leave of absence to train for and compete in the 1985 and 1986 Ironman
Triathalons in Hawaii. (That race begins with a 2.4-mile swim, followed by
a 112-mile bicycle ride, and ends with a 26-mile marathon.) He completed
both races, finishing in the middle of the field each time. If one took the
sabbatical as a sign that the heir presumptive was a reluctant draftee to
head the company--and many did--one wouldn't be far off. Rob Walton,
though, later explained himself by saying "what I saw happening was that I
was going to work really, really hard for 20 years with Dad still around and
then sometime he would be gone and then I'd really have the responsibility.
So I decided that I would get a little bit different orientation for a
while."
Reluctant or not, Rob Walton was ready, his father knew, to assume the
mantle.
In all, then, at the time he got the bad news from Dr. Quesada, Sam
Walton had no real worries about what to do with his fortune or his company.
Helen and the children were taken care of and could manage their affairs.
He felt confident--having drilled this into them--that the children
would conserve the partnership's holdings in Wal-Mart rather than sell off
stock and spend the money. He was confident, too, in Rob's ability to
represent the family in Wal-Mart's dealings and felt certain that Glass, and
the management team he had spent decades building around him, could come
as close as anyone could to running Wal-Mart the Sam Walton way.
Walton had never been a particularly introspective man, as he readily
admitted. His immediate inclination, as he brooded over the diagnosis of
bone cancer, then, almost certainly was not to review his life, nor to wonder
whether his time might have been better spent in other ways. What he does
seem to have done--based on comments he made a few months later at a
Wal-Mart gathering--was to contemplate what lay ahead for the enterprise
that gave his life whatever meaning it had and to reassure himself that this
most important of his progeny--Wal-Mart--could achieve what he had in
mind.
For several months he had been working, reluctantly and with extreme
discomfort, with a reporter from the Wall Street Journal, Eric
Morgenthaler, who was ghostwriting Walton's autobiography. Sam Walton had
agreed to the project only grudgingly, under constant prodding from
Helen, Rob, and Alice Walton, along with David Glass and several other senior
Wal-Mart officers. They had set Morgenthaler up in an office down the
hall, giving him the run of the officers. With that advantage, and the
collusion of Walton's secretary, Becky Elliott, Morgenthaler even had managed
to pin down the notoriously elusive Walton himself for several interviews.
As an interview subject, Walton inevitably turned any question about
his own life into a discussion about Wal-Mart. So much did he loathe having
to talk about himself that several times he had threatened to kill the
book. Now, on returning from Houston, Walton called Morgenthaler into
his office.
He matter-of-factly told him about the cancer and then said, "I have to
simplify my life...so I have to get rid of things I don't want to do." In a
manner that was friendly but brooked no argument, he added, simply, "I
never wanted to do this book. I'm getting rid of it."
By "simplifying," Walton evidently meant focusing even more than before
on his one overriding ambition--the one that had led him to head to
his office so many mornings at 4 A.M.; to spend so many Saturdays in
meetings; to visit more stores across the country and around the world than,
he was sure, any other person ever had: to leave his wife and children at
camp-grounds or resorts while he checked out competitors' businesses; and to
keep at his grinding schedule for years beyond the age at which anyone else
might have retired. It was to create the biggest and most successful company
he could--to be, as one of his early managers, Charlie Baum, had put
it, the top of the heap.
Walton had long said that the money, beyond a certain point, was
incidental. Certainly, his personal habits--bragging about the cheap shoes he
bought at Wal-Mart, borrowing change from other executives--sustained
an image of sometimes comical frugality.
His public image of nonchalance toward his wealth had been cemented
for good by his widely reported response to the great stock market crash of
October 19, 1987, when the Dow Jones Industrial Average plummeted 508
points in a day and Wal-Mart shares fell 23 percent from their price of a
week earlier, wiping out $1.7 billion of Walton's net worth. Walton had gone
to Little Rock to join other Arkansas corporate leaders for a press
conference on higher education. As he arrived at Governor Bill Clinton's
office, reporters asked for his reaction to the crash.
"It's paper anyway," he had said, seemingly untroubled. "It was paper
when we started and it's paper afterward."
It wasn't the money. It was the scale of his business. His goals had
always been audacious. In 1976, when Wal-Mart reported $340.3 million in
sales for the year from its 125 stores, all within a day's drive of
Bentonville, Walton had been confident enough to promise publicly that he
would triple its size within five years. "Write it on the wall now if you
want to," he told Jeannette Reddish, a writer profiling him for Financial
World. "By January 31, 1981, we'll be a billion-dollar company." As it
turned out, Wal-Mart's sales had reached $1.25 billion a year ahead of his
schedule.
By 1985, when Wal-Mart posted $6.4 billion in sales, still leagues behind
Kmart's $22 billion and Sears's $25.3 billion, Walton and Glass were
already talking openly about becoming the biggest retailer in the country--and
that same year Herbert Fisher, the chairman of the New Jersey-based
Jamesway Corp., another regional discount chain, said he too could foresee
the day when Wal-Mart would pass Kmart to become the number-one discounter.
Now, in 1990, in the weeks after dismissing Morgenthaler, Walton
began calculating and recalculating, on the yellow pad he always carried,
his projections for Wal-Mart over the next decade. Catching Sears and
Kmart he took as a given. That would happen within the next two years, he
felt certain, so he might live to see that. He was more interested as to
Wal-Mart's potential further out.
This was the calculation he confidently announced to cheering shareholders
at the next annual meeting: With or without him, by the year 2000,
Wal-Mart would boost its sales more than five-fold, to $129 billion a
year--blowing far beyond Sears and Kmart to become the most dominant retailer
the world had ever seen.