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JANUARY 5, 2009 — MYTAKE
Make Customer Service Local and Strong
Instead of outsourcing help desks and call centers, businesses should use e-mail wisely and hire in-house employees for phone queries

JANUARY 1, 2009 — NEWS ANALYSIS
Treasury Defends Its Actions to an Oversight Panel
Responding to a congressional panel's attack, the Treasury Dept. says it's responded effectively to the financial crisis. That won't be the last word

DECEMBER 31, 2008 — POWER LUNCH
Media Predictions 2009: What Won't Happen
Sumner Redstone broke? Another titanic success for James Cameron? Yahoo bought at last? No, no, and no—among other prophecies

DECEMBER 31, 2008 — AUTOS
GMAC Chairman Merkin: On the Way Out
A board shakeup by GMAC's new biggest shareholder, the Treasury Dept., is likely to dislodge Merkin from the top spot, as well as several other board members

DECEMBER 31, 2008 — NEWS ANALYSIS
Behind the Time Warner-MTV Tussle
MTV Networks' Jan. 1 plan to pull channels off Time Warner Cable may portend more distribution-fee battles between cable programmers and operators

DECEMBER 28, 2008 — MY TAKE
Agile Software Development: Bridges to the Future
BusinessWeek reader and Best Buy Senior E-Biz Architect Kevin Matheny writes that more companies would benefit from embracing agile project management

DECEMBER 28, 2008 — LABOR
Jobless Benefits, State by State
They vary wildly, in both dollars and eligibility. State unemployment offices have one thing in common, though: They're overwhelmed and understaffed

DECEMBER 24, 2008 — MYTAKE
What Does LinkedIn Really Get You?
LinkedIn lets you reconnect with old colleagues, but your efforts may never lead to a job, says BusinessWeek reader Marianne Paskowski

DECEMBER 24, 2008 — TOP NEWS
The Worst Predictions About 2008
Just about everybody got wrong-footed by 2008, but some people's mistakes were truly spectacular

DECEMBER 24, 2008 — TOP NEWS
A Mortgage Regulator Speaks Out
John Dugan, the Comptroller of the Currency, suspects that lenders aren't doing enough to reduce the mortgage burden on homeowners

DECEMBER 24, 2008 — POWER LUNCH
Can Tom Cruise's Valkyrie Save MGM?
Valkyrie, the $75 million Nazi thriller, is MGM's most pricey film since private equity backers bought the studio in 2004. A lot is riding on it

DECEMBER 23, 2008 — TOP NEWS
UAW on Givebacks: 'We Have Given at the Office'
Ron Gettelfinger isn't ready to concede that auto workers' wages or benefits are the problem in Detroit

DECEMBER 23, 2008 — TOP NEWS
Auto Bailout: UAW Chief Draws a Line
Ron Gettelfinger may not be able to hold off wage and benefit cuts as he hammers out a restructuring with GM execs

DECEMBER 22, 2008 — WHAT'S YOUR STORY IDEA
Losing Faith in Gambling's Allure
With consumers tightening their budgets, gambling both in lotteries and at casinos is down—and some gaming stocks are off 80% or more

DECEMBER 22, 2008 — EXECUTIVE COMPENSATION
Executive Pay: Time for a Trim
FedEx's Fred Smith isn't the only CEO taking a haircut. A survey finds at least 40 companies have filed plans to cut executive salaries

DECEMBER 22, 2008 — TOP NEWS
AIG's Deal Machine Is Still in First Gear
The credit crunch and complexity of the insurance giant's businesses combine to slow dealmaking, leaving investors unimpressed

DECEMBER 21, 2008 — TOP NEWS
Auto Bailout: Southern Workers Watch and Worry
Workers at Honda's Lincoln, Ala., plant support a Detroit rescue more than politicians do. They fear cuts, too

DECEMBER 19, 2008 — TOP NEWS
Madoff's Trickle-Down Victims
As foundations are rocked by the Madoff scandal, philanthropic programs face unnatural and untimely deaths

DECEMBER 19, 2008 — MYTAKE
Electronic Records Are Key to Health-Care Reform
BusinessWeek reader William Yasnoff says Obama must make electronic medical records a top priority in his economic stimulus plan

DECEMBER 19, 2008 — TOP NEWS
Paulson: 'Orderly' Auto Bankruptcy May Be Necessary
"This is a time when it makes sense to be prudent" and rescue the automakers, the Treasury Secretary tells BusinessWeek Editor-in-Chief Stephen Adler

DECEMBER 19, 2008 — AUTOS
Auto Bailout: Money Now, Cuts Later
Bush announces a $17.4 billion financing package to keep GM, Chrysler alive to March. But the toughest conditions are still to be hashed out

DECEMBER 17, 2008 — TOP NEWS
A Reprieve for Sumner Redstone
Banks appear to be indefinitely extending Redstone's Dec. 19 debt repayment deadline to afford the entertainment mogul time to sell off some assets

DECEMBER 17, 2008 — TOP NEWS
Ford Weighs the Costs of Going It Alone
Ford is closely following GM's negotiations with Washington to see if it can afford to do without a bailout

DECEMBER 17, 2008 — TOP NEWS
Madoff: The Pain Runs Deep
"This is a major disaster for a lot of people," says one of the many victims of the alleged fraud by investment manager Bernard Madoff

DECEMBER 16, 2008 — MYTAKE
What 'Gorgeous' Bodega Bay Is Missing
BusinessWeek reader Peter Laufer says BW's recognition of his California community failed to mention that it's lacking one

DECEMBER 16, 2008 — TOP NEWS
Bernanke Attacks the Recession with Force
The Federal Reserve cuts the funds rate to 0.25% and announces unconventional measures to revive the economy

DECEMBER 16, 2008 — TOP NEWS
Fed Cuts Deep
The three-quarter-point cut brings the federal funds rate to its lowest point ever, as Bernanke takes dramatic action to stem a further slide for the economy

DECEMBER 16, 2008 — MANDEL ON ECONOMICS
Deflation and the Economic Recovery
The combination of lower prices and large-scale government stimulus could trigger a self-sustaining economic rebound

DECEMBER 16, 2008 — TOP NEWS
Federal Reserve Statement
Dec. 16, 2008

DECEMBER 15, 2008 — TOP NEWS
Unemployment: Worse Than it Looks
The most publicized measure of U.S. unemployment tells only part of the story

DECEMBER 14, 2008 — VIEWPOINT
Madoff and the Global Economy
The world was told the U.S. was a low-risk, high-return investment. But like the Wall Street trader's victims, we are learning the truth

DECEMBER 13, 2008 — TOP NEWS
Our National Bailout Slam
Sure, the financial crisis is economically horrific. But it's inspiring some top-notch comic poems and videos

DECEMBER 13, 2008 — TOP NEWS
Another Week, Another Financial Drama
As bankruptcies, scandals, and layoffs mounted, the shell-shocked markets tried to look ahead to brighter times next year

DECEMBER 13, 2008 — TOP NEWS
GM Bankruptcy Advisor Has Its Hands Full
Weil, Gotshal & Manges is one of the few specialists qualified to handle such a huge case, if bankruptcy comes to pass

DECEMBER 12, 2008 — TOP NEWS
Auto Bailout Collapses on Wages
Senate Republicans refuse $14 billion in aid after UAW's Gettelfinger balks at fast wage cuts. GM, Chrysler hire bankruptcy advisors

DECEMBER 12, 2008 — AUTOS
Auto Bailout: White House to the Rescue?
President Bush indicates he won't let the auto companies collapse. Treasury may tide Detroit over with remaining bank-bailout funds

DECEMBER 11, 2008 — TOP NEWS
A Jump in Jobless Claims
A Jump in Jobless Claims

DECEMBER 10, 2008 — TOP NEWS
Auto Bailout Hung Up in the Senate
Some Republicans staunchly oppose handing billions of dollars to the car companies, regardless of how much power a "car czar" is given

DECEMBER 9, 2008 — AUTOS
Tough Terms for Detroit Bailout
In extending help to Detroit, Congress has the whip hand and will be using it

DECEMBER 9, 2008 — TOP NEWS
As a Bailout Takes Shape, Chrysler Doubts Grow
The viability of Chrysler as a stand-alone carmaker is being increasingly called into question

DECEMBER 9, 2008 — MYTAKE
We the People: A Memo on Multiculturalism
Corporate America's leaders—and the next president of the U.S.—must put diversity on top of the agenda, says BusinessWeek reader Esther Novak

DECEMBER 9, 2008 — MANDEL ON ECONOMICS
The U.S. Economy's Best Bet: The Intangible Sector
While not measured by GDP figures, intangible industries such as education and health care are steadily adding jobs

DECEMBER 9, 2008 — TOP NEWS
Senator Corker Weighs the Auto Bailout
The Tennessee Republican says, "This is an opportunity that comes along once in 50 years," but he doubts the final bailout bill will spell out conditions for Detroit

DECEMBER 9, 2008 — TOP NEWS
Auto Bailout Agreement Remains Elusive
Republicans want more assurance that bondholders and the auto workers' union will be forced to make concessions

DECEMBER 9, 2008 — POWER LUNCH
Leno Show Moves to Prime Time
Moving Jay Leno to prime time is another bold stroke from NBC Universal CEO Jeff Zucker. But will it pay off?

DECEMBER 8, 2008 — TOP NEWS
Tribune Bankruptcy Snares Employees
Real estate mogul Sam Zell built a complicated deal to take over Tribune Co., putting little of his own money at risk

DECEMBER 8, 2008 — TOP NEWS
Christie Hefner Is Leaving Playboy
The 56-year-old daughter of company founder Hugh Hefner is stepping down as CEO after 20 years in the job

DECEMBER 7, 2008 — TOP NEWS
Layoffs Flood a Weakened Unemployment System
What safety net? Decades of revision have cut the number of workers eligible for unemployment insurance, as well as the benefits they get

DECEMBER 7, 2008 — TOP NEWS
Tribune Co. Mulling Bankruptcy
Sam Zell, the real estate mogul who owns media conglomerate Tribune Co., has retained advisers to assist with a potential bankruptcy filing

DECEMBER 7, 2008 — TOP NEWS
U.S. Is Losing Global Cyberwar, Commission Says
Center for Cybersecurity Operations is proposed to protect military, government, and corporate electronics from criminals and other nations

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