Nordstrom has regained its panache in one of the most competitive retailing environments ever. The Seattle chain did it the traditional Nordstrom way: offering exceptional customer service and relatively affordable luxury items. The company had faced difficult times trying to freshen its image while managing a massive overhaul of its antiquated inventory system in 2000-01. Investors pounded the stock and questioned whether Blake Nordstrom, a fourth-generation family member, could turn around the company. The retailer finally found the right combination—one that combines traditional and fashionable women’s merchandise with efficient inventory control. Total sales climbed 14.6%, to $2.6 billion, during the recently ended fourth quarter, and sales at stores open more than a year rose 8.3%. And over the past 12 months, the stock has climbed nearly 30%.
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|Past 36 Months
|Economic Sector||Consumer Discretionary|