Posted by: Liz Ryan on August 08
Ten years ago almost exactly, I had lunch with a lady about my age. We went to an outdoor cafe and whiled away a pleasant hour talking about work and life. At the end of the hour, she asked me to send her an article via email. I grabbed my pen and asked for her email address, and she said “It’s Sue, a period, Smith, and then that thing - you know, the a in a circle thing — then Equator Investments, then a period, then see oh em.”
Whoa, I thought.
“There’s a kind of shorthand for that, Sue,” I said, “and in your case it would be Sue dot Smith at Equator Investments dot com.”
“My goodness,” she said, “I’m terrible with things like that.”
“No problem,” I said, but I must admit before Jah and this blog’s readers, I also thought, Lady, it’s 1998! My mom knows how to recite her email address, for Pete’s sake!
For better or worse, there is in the business world a certain credibility associated with one's understanding of and ability to use the most popular business technology tools. Ten years ago, I was a bit shocked that my friend couldn't recite her email address and couldn't name the AT sign. Today, I wouldn't blink if a business acquaintance didn't choose to use LinkedIn, text messaging, IM, Skype or Twitter, but I'd be a tad surprised if s/he hadn't heard of them. And I'm not a technical person, myself. I just try to stay on the page.
Generational and tech-savviness indicators become entangled because technology, apart from the benefits it confers on users, is viewed as the toolkit of the young and the hip.
It gave me pause, from a sheer credibility perspective, to have a lady my own age fumble over her email address. I wouldn't judge a person for eschewing technology, but I confess that I might judge him or her for not knowing what s/he was choosing to forgo. These technologies are business tools, not so different from income statements and employment interviews. Do we have a responsibility to pay a bit of attention to them? My brain, undoubtedly biased in all sorts of ways, says we do. It is wrong of me to be the tiniest bit dismayed by an email message in my inbox that says (as someone wrote to me earlier this week) "I wanted to embed my resume into this email message, but I couldn't figure out how to do it"? The saddest part about a message like that - as with the lunch lady and the AT sign - is that the sender didn't see the disconnect, didn't seem to feel any embarrassment about being a lap or two behind the curve.
The tech-credibility hurdle can be an extra barrier for older workers vying with younger ones for knowledge-economy jobs. More and more of the essential business skills revolve around use of tech tools, and I fear that even with the wisdom and maturity that older workers possess, the tech-cred barrier could stop them in their tracks.
Does that person, the one who couldn't cut-and-paste a resume into an email message, deserve a job? For sure, but perhaps not, at this moment, in the white-collar knowledge-worker arena where a working knowledge of email applications and the Cut and Paste functions are must-have skills.
We naturally evaluate our business acquaintances' judgment, insight, and business savvy - not judging in the sense of finding fault, but in order to make sane assessments of whether and how we'd like to be associated. And here we find another multi-generational complication (what I call the Tech Cred Gen Ten Problem, where "Gen Ten" stands in for Generational Tension) because on the whole, older people are less avid users of emerging tech tools than younger ones (although that is changing). Is a person therefore less credible based on that Age Plus Tech Cred metric? Could be. Do older people therefore have to overdo it, to be more technically in tune than younger ones, to earn the same tech cred ranking?
Would I rather do business with a wise, savvy older person who'd never used email but was a subject matter expert and trusted advisor, or a young hipster who used every widget known to man on his blog but didn't otherwise have a clue? The former, of course. Still...when business credibility and tech-tool savvy get intertwined, as I suspect has already happened, generational-communication obstacles certainly don't get any lower.
What's your take?
I turn 29 in a couple months but I am still treated like a kid by many in the business community. While I'm not exactly a seasoned veteran of the corporate world I'm not exactly business-retarded either. I've found that when I compete for a position with a company my aptitude in electronics/technology is often the deciding factor in who gets to start on Monday. Guess what? I didn't get access to my first computer until I was 18 because they cost you about 2-3 months salary when I was growing up. I embraced technology along with most of the free world and can now build one from scratch. With what I taught myself from countless hours of mind-numbing research I can troubleshoot the majority of common software & hardware issues that plague the electronics world. My point is that you don't have to grow up with it to understand it; you simply have to be open to the learning process. It's not easy--nothing worthwhile ever is. With most of the technology-incompetent individuals I've met the problem is with their drive, not the hard drive--they're simply too lazy or uninterested to learn something new. It irks me when people imply that your learning ability starts to regress at an extreme rate when you reach middle age. Good grief, an overwhelming number of the most brilliant minds in the world were born before computers were more than science fiction. Look, either put your mind to use and contribute to the advancement of society or step out of the way to make room for someone who will...at a minimum you should quit acting like you're too old to learn--that's just a fool's excuse. On the other hand, maybe I shouldn't encourage learning; it just makes for tougher competitors in the workplace :)
I'd rather do business with a techie visionary that sees the possibilities than a set-in-his-ways old man that can't get out of his mental box.
And, yes, that goes for the election too.
Is this a sideways shot at Obama? When I saw the blurb on the website, I thought you were taking a shot at Obama and saying that you would feel more comfortable with McCain (who admittedly says he can't and doesn't use the Net or e-mail) versus Obama who has been caught on camera responding to e-mail on his Treo or Blackberry.
To answer your question....you know...it depends on the business we are talking about. But I will say this...when I have to sit down and write stuff out and slip pictures into notecards to my cousins who don't use e-mail....I think....man....this is a pain.
The opening ceremony of the Olympics in Beijing used people to count down in Chinese and English, paint pictures, perform Tai Chi in patterns, and to run about the globe that rose from the center of the arena. No doubt computers were used for the design and control, but it was humans who carried out the tasks in unison. The point I am making is that highly specialized new technology needs to be paired with the ageless strengths of the mind and body if it is to be effective. Innovation, design, and aesthetics persist while raw technology continuously changes.
Finally, we get to the nexus of the generational issue. The young and hip use an artificial test (do you text message?), or are you on face book, which only should apply to those that are seeking human contact. These technical skills have no, and I repeat, no connection to understanding and operating of a business, whether bricks and mortar or virtual. I have owned and operated both types. The young, hip, and self-absorbed confuse their "hippness" with actual subject matter mastery, good judgment, and advanced strategic thinking, which most don't possess, AS THEY DON'T HAVE EXPERIENCE with such matters. It might not be that someone who doesn't use the tools of the current marketplace will lose out, but to make the over-technical the first qualification of a job, is, well, self-congratulatory and self-absorbed, just like the young workers of today. They aren't better at anything other than over-rating their skills with some very bad attitudes thrown in. They are doing everyone a favor by showing up.
credibility is everything in business
I would actually skew towards the techno-weenie, all other things being equal.
It's because I've generally found that someone who has yet to learn the new ways of business and, let's be honest, the whole world is a rigid, perhaps intransigent person who will only get more difficult as technology leaves them behind.
If John McCain does not understand the basics of e-mail, I don't see how can he understand the concerns of citizens surrounding more complex issues like Net Neutrality, etc?
If a person is going to lead our country to a brighter future, doesn't it seem like they should keep up with the times?
Not being able to use the internet is the electronic equivalent of not being able to read.
You also act as if technology is a nice addition to business, however, businesses are absolutely dependent on technology.
Being technology savvy does is not something people do to be hip. That is like saying people learn to read because it is hip. People learn to use technology so that they can function normally in a world that is driven by technology! That is why kids are taught to use computers in the school systems.
To think, a man with all the resources in the world at his disposal... and to be so out of touch? Clearly his ambitions don't rest in the realm of global understanding. If you don't care about the technology that runs the modern world it may be time to consider a nice luxury assisted living home.
We hire people all the time who don't have all the skill sets you might need. The question to me is, are they predisposed to growing and learning in the role and what's the ramp up time involved. Although we typically liken this to learning substantive knowledge, it clearly applies to everything that enhances a person's value to the company - including IT knowledge.
Sounds like a perfect situation to partner this type employee with a millennial, where they could learn from each other.
Our experts on the millennial workplace, Liz Ryan, David Stillman, and Lynne Lancaster explain how to close the generation gap.