Posted by: Liz Ryan on July 15
It is mid-summer, and my children are turning into vampires. I got up at 5:30 a.m. this morning to see my husband and our three biggest boys off on their annual Men’s Trip, and after kissing them goodbye and closing the door behind them, I noticed a tapping noise. I followed the noise into my office to see my 15-year-old daughter, giggling and chatting away with her pals on Facebook at the crack of dawn. “How long have you been on Facebook?” I asked her, knowing in advance the answer would be “all night.”
Eight hours on Facebook. I couldn’t do it, myself, but I understand the appeal to a kid. And I understand the associated worry among employers: if a kid could spend hours on Facebook, what will happen when these youngsters are working in our companies?
When my contemporaries and I hit the workplace, employers had other concerns in the wasting-time department. Here were the time-wasters of my era:
1) Personal phone calls
2) Smoking breaks
3) Coffee/soda breaks
I don't smoke, so the smoking thing never figured into my worldview. But it was a big, big deal at one time, and still is in some workplaces. Companies first set aside indoor smoking rooms and then, when smoking indoors became a no-no, designated smoking areas outside their buildings. Now, lots of campuses are smoke-free all the way out to the parking lot. But people will always find ways to squander time, or (to put it more sympathetically) to recharge their batteries. Coffee breaks were a big deal when I was a young office worker. Personal phone calls were an issue of major significance. Facebook, smoking, soda, personal calls....it's all the same deal.
The Facebook generation won't while away their worktime hours sharing movie tastes with their friends if they've got interesting work to do on their desks, and if we've hired the right people to begin with.
When I interrupted my daughter from her all-night Facebook session, she ran over to me. "Look, Mom!" she said. "I've been watching the school district's website every day, and our final grades showed up this morning." She was proud of her ninth-grade GPA, with good reason. I don't worry about a kid like that. She'll study when she needs to, sleep when she needs, to and get her Facebook time in whenever her calendar and biomechanics allow. I don't worry about Facebookers in the workplace, either. These online diversions aren't so much different from coffee breaks -- just more colorful.
Companies that worry about "distractions" like coffee breaks and Facebook don't know how to set meaningful, clear business goals and manage performance to them.
If an employee is getting all their work done on time and with high quality, who cares if they web surf or take long lunches?
The argument that "It's not fair to others" says that we should manage everyone according the lowest common denominator, the least productive employees who can't manage their time and activities well.
Performance management gets reduced to babysitting.
When I had a staff of process engineers, what mattered was process yields. If yields were high, we were successful. Every engineer had yield as their primary goal and if they were meeting their targets I frankly didn't care when they arrived or left or how long they took for lunch.
Meetings these targets saved the company tens of millions of dollars a year. More freedom over their schedules was a more than adequate trade.
If an employee can meet the goals you've set and still surf 3 hours a day, then you need to, first, learn how they're doing such an incredible job and have them train everyone else. Second, give them more challenging, interesting work. Perhaps promote them to have more responsibilities and pay.
I think there will always be distractions at work and so I don't see Facebook as being particularly different. Sometimes social networking at work (which FB can be) can also be good for the company. So I guess it depends!
I agree with the earlier post that it is more about honing people's concentration skills and making sure work goals are still being met.
Hi Liz,
I like this outlook on Facebook and the new generation. I know an employer who blocked Facebook at the workplace as it was taking up too much bandwidth.
I believe that Facebook is a bit different from soda breaks/coffee breaks and smoking breaks. These breaks are measured by the cigarette length or the size of the cup. Facebook is so addicting, you forget how long you've been online. It's something every person needs to be aware of. Your boss will always assume you've been online a while or do it all the time. I would never be caught online unless it's for work. It's a good idea to hide going online for personal reasons.
I never thought to equate the time people spend on the internet in social networks as potential time wasters in the workplace. I think that more than the actual sites, the use of IM's in the workplace has been seen by me as distractions more people have been subject to. I have seen many a (mature) office worker prefer to place their IM clients on their desktops along with their business shortcuts, and leave conversations open while meeting with superiors and underlings alike.
Facebook is interesting because it engages the interest of younger people to put so much time into, that lets me think that they could be as motivated to accomplish a really interesting project as they are now to put their energies to Facebook. If this new endurance is any barometer, we may have a dynamic work force to look forward to.
I agree that it is not something to worry about. It is instead, honing people's skills of concentration.
this is what Courtney is on
Our experts on the millennial workplace, Liz Ryan, David Stillman, and Lynne Lancaster explain how to close the generation gap.