Posted by: Robert Sutton on July 07

In my last post, I provided tips for people who are stuck working with an asshole boss or worse yet, in an asshole infested workplace. I ended the last post with a request for additional survival tactics. I got a brilliant email from a salesperson who uses some of the most nuanced and concrete asshole management techniques I have ever heard – which help this guy do his job better and suffer less in the process. Here is an excerpt from his email:
“I have a dream job at my company (with the exception of my boss), but it got to be so bad with him that I almost walked away. My executives don’t really have an idea of how bad he is; if they did, he would have been fired a long time ago. A few tactics I’ve developed:
1. Asshole boxing: No- it’s not fighting him. I box out a portion of the day to deal with my boss. I give him 8:30-10:00 every day, to cater to his needs.
2. Short emails: Quick emails throughout the day, especially during the asshole box. He feels no need to call me if he gets a barrage of status reports.
3. Hang up the phone: My phone has a problem. When people have a temper tantrum, it loses its connection. Usually my boss calls back a few minutes later. If I decide to pick up, he says “I guess we got cut off” and proceeds, usually in a better tone. I decide when I’ll take his calls.
4. Asshole anti-boxing: sometimes I don’t answer his calls for a couple of hours because I don’t want to.
5. Asshole assault scheduling and pre-emption. My boss has a temper tantrum on Monday two weeks before the end of a quarter, where he tells me that I’m not running my territory correctly (which used to set me off). I now schedule this time in my calendar to prep for it. I even now tell him that he will have this tantrum before he does, and sometimes I tell him that I agree with him. It knocks him off balance.”
This salesman is not only smart enough to manage his asshole boss brilliantly, he is also smart enough to follow the most important bit of advice I can give anyone who is working in a bad situation – as my earlier post here argued. He is planning his escape and will be going to graduate school next year.
I just seem to get the run around about my former boss.I received a letter last week from the FBI here in Georgia.I had written to them about my former employer.The letter stated that they had turn my info over to the Labor Dept in Washington.I had alrady contacted them on this also.
When did it not become a crime when an emplyer goes back into the comp system and changes an employees time that has been work and turns what the employee work over to the tax dept.This is illagel.
On the upside, I have found that the nastier a job is, the higher people are paid relative to the same positions in more peaceful firms. I've always called it the Aggravation Premium.
I am currently studying for the CPA exam, and I've revisited the AP concept (which, as far as I know isn't on the exam, though maybe it ought to be.) And by way of analyzing the compensation portion of Bob Sutton's TCA model, I think I've come up with a way to approximate that cost, using a method I developed, and which I call the Compensation Aggravation Premium Model, or CAPM. Simply expressed (as simply as possible, anyway), it is:
kab = krf + b(kgr - krf) where
kab = extra compensation required to induce someone to continue to work for an asshole (in dollars)
krf = This is the risk-free rate. In theory it could be measured by taking the monetary value of the market basket of the goods and services you'd get for free if you moved back in with your parents, but that's hard to quantify in a general sense, and some parents just won't take you back under any circumstances. So I just use the Federal minimum wage.
and
kgr = The compensation rate currently paid to people in firms of average managerial toxicity in the entire market
and b = the specific boss's level of volatility, or, if you will, that particular boss's beta.
I haven't graphed this (no data) but I would love to see what it would look like.
I know it's extreme, but a group of people should be able to bring assault charges against tyrants. I'm talking about the truly worst-case toxic bosses.
Firms probably lose more to occupational fraud at disgruntled workers determined to even the score than they ever gain as a result of evil bosses. Fraud examiners know that an abusively dictatorial management culture is one of the red flags indicating that some disgruntled person
in the firm might find it a little easier to rationalize embezzlement or outright theft. The estimated losses from occupational fraud are enormous.
The advise I was recently given was to write a letter to my local newspaper about my former bully boss and her side kick bully owner cousin.So I did so last week.Also my congressman gave me the local address to the BBB here in my state.I wrote them also.
I know these two will exposed shortly.
Bully Bosses had to have been bullies as children.
Why the parents of these kids do not seek out help for them I do not understand.
These type of bosses are sociopaths.They don't care about anyone but themselves.These sociopaths should not be bosses.
I love this article. Boxing assholes is such a great concept -- it's kind of like micromanaging your boss.
My daughter and i work for a daycare here in jackson,georgia where the owner and his cousin director are both bullies.so in this case you have no one there to go to.They are both cheating their workers out of their pay with what I call the credit card time clock.Where they go back into the computer and change the workers time.They have been turn into the labor dept.We haven't heard anything since may.We believe they are working the system some how.The state onlinbe report says this is a dirty daycare.
Playtime daycare in Jackson georgia.
My co worker were fired the same day may 4.We both knew too much.The daycare ran out of milk we ran out before.i had bought many things for the kitchen with my own money even milk.The director job was to send housekeeper to store on mon to get supplies and she didn't.my co worker was fired for leaving note in a cubby of a student for his aunt because she had ask her if she knew of anyone that could keep him at their home.We were both denied our unemployment.
The director lied to a man that sales rainbow vacc about an employee that was trying to buy one.She told the man she never work there.And she never excisted.
The iowner also owns a car dealership down here in jackson and my daughter in law use to work for him and he cheated him out of thousands of dollars.He told me that this owner use to call the police out on the building inspectors to keep this off his fed taxes.he use to put cash in with my daughters check.i believe he was trying to lure her in.he sleeps with some of his female workers.he buys them things and pays their rent.
Both these two cousins are big bullies and its like a nightmare.They both nee to be stop.
Mr. Sutton, it kills me to see how bullies and sociopaths seem to rise to the top and force their employees to create elaborate strategies to manage the bosses' temper tantrums and bullying attempts. In an age when your next job depends on a background check and a favorable reference from your previous employer, one of these bully bosses can not only end your tenure at your job (by you resigning or by him kicking you out the door), he can wreck your future.
Do you think there's any way to create a system that would catch bullies, sociopaths and assholes and punish them while raising charismatic managers to the top? How could the attitude that as the boss it's your job to help your employees do theirs, be incentivised?
PS: I've written to your blog a while back regarding my experiences among assholes and learned quite a bit about the psychology and origins of a bully boss from the resources you included in your reply. Much thanks!
Robyn,
I think you are right on target. The "hidden costs" of workplace bullying are very high. I call it the TCA or "Total Cost of Assholes."
Gee, Bob:
I can't help but wonder how much more productive this guy would be if he didn't have to spend the extra time "handling" his boss.

Organizational behavior experts Ben Dattner, Annie McKee, and Robert Sutton, empower us to take on hellish bosses.