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Disney Institute
1999 Executive Education Profile
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ITEM
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1998-99
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1993-94
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% change
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Number of executive nondegree programs
(excluding multiple sessions of the same program)
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10
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4
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150%
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Number of executives attending above programs
(not including EMBA or part-time degree programs)
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N/A
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N/A
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N/A
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Percent of attending executives
who live within 45 miles of the school
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5%
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5%
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0%
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Percent of attending executives
who live or work overseas
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10%
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1%
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900%
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Total participant days
(total participants x total length of programs)
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N/A
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N/A
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N/A
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Percent of professors with at least 5 years full-time corporate experience
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99%
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N/A
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N/A
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Total revenues generated by "nondegree" executive education programs
(including open enrollment and custom programs)
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N/A
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N/A
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N/A
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Total budget for nondegree executive education
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N/A
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N/A
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N/A
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Percent of overall executive education revenue that comes from custom programs to a single company
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N/A
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N/A
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N/A
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Percent of total revenues coming from custom programs to a specific group of companies or a consortium
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N/A
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N/A
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N/A
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Number of custom programs run
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N/A
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N/A
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N/A
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Total revenues generated from custom programs
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N/A
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N/A
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N/A
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Percent of participants from organizations with whom school has done business for three or more years
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50%
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N/A
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N/A
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Full course title
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The Disney Approach to Quality Service
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Type of course
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Management Development
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Course length
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3 1/2 day seminar
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Class times
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Year round
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Description
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Explores the Disney approach to understanding customer needs and expections. Participants learn how Disney establishes services, develops processes for delivering consistent service, uses the physical environment to reinforce a service message, and how these same service strategies are integrated throughout the organization.
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Full course title
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The Disney Approach to People Management
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Type of course
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Open Enrollment & Custom; General and Functional
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Course length
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90 min. presentation and 3.5 day seminar
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Class times
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N/A
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Description
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The program teaches Disney's best practices for recruitment and retention. It explores the Disney approach to creating a positive corporate culture, communicating effectively with employees, motivational tools to improve morale and how to maximize organizational training efforts. The end result is dedicated workforce.
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Full course title
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The Disney Approach to Leadership Excellence
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Type of course
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Open Enrollment and Custom; General and Functional
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Course length
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90 min. presentation and 3.5 day seminar
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Class times
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Year round
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Description
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Specifically designed for leaders who want to redefine and improve their effectiveness. Participants learn how Disney leaders create and communicate a vision, encourage involvement by employees, effectively model the vision, values and behaviors, and drive positive change throughout the organization.
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Full course title
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The Disney Approach to Managing for Creativity and Innovation
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Type of course
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Open Enrollment & Custom; General and Functional
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Course length
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90 min. presentation and 3.5 day seminar
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Class times
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N/A
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Description
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This program shares Disney best practices for creating a climate that stimulates creativity, uses processes to generate ideas and implement them. Participants also learn how to align innovative product with business goals, and reward creative achievement.
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Full course title
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The Disney Approach to Customer Loyalty
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Type of course
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Open Enrollment & Custom; General and Functional
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Course length
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90 min. Presentation and 3.5 day seminar
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Class times
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Year round
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Description
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This program explores Disney best practices for creating service that keeps customers coming back. Participants learn how to effectively service recovery, maximize the value of each customer contact, align employee satisfaction with customer retention, and create a loyal following for products and services.
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Full course title
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The Disney Approach to HR Management
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Type of course
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Open Enrollment & Custom; General and Functional
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Course length
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90 min presentation and 3.5 day seminar
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Class times
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Year round
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Description
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This course is designed specifically for human resource professionals striving to build a work environment that stimulates interest, commitment, quality, productivity and unity of purpose among their staffs.
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Full course title
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Collaborate to Animate
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Type of course
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Team Building
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Course length
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4 Hours
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Class times
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Year round
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Description
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This team building program has participant teams work together creatively and with technical precision to achieve true success. Taught by Disney animators, the program is a compliment to any meeting agenda.
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Full course title
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Making the News
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Type of course
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Team Building
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Course length
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4 hours
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Class times
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Year round
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Description
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This course is intended to teach company teams how to handle deadline pressures, managing through change, and split-second decision making. Held in the Disney Institute television studio.
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Full course title
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Culinary Challenge
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Type of course
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Team Building
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Course length
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4 hours
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Class times
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Year round
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Description
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This course is geared to teach company teams how to manage deadlines, utilize resources at hand and how to deliver a product on time and within budget. Disney professional chefs teach the course.
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Full course title
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Innovation in Action
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Type of course
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Behind the Scenes Tour
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Course length
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4 hour
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Class times
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Year round
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Description
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In this three-hour program, groups explore the support facilities and systems that help to deliver a customer experience every day. This is designed as a private event for meeting attendees and is considered a behind-the-scenes look at what makes the Walt Disney World Resort tick.
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New Open-Enrollment Programs
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New courses launched within past 2 years
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Disney Approach to Managing for Creativity and Innovation
Disney Approach to Leadership Excellence for HR
Disney Approach to People Management for Healthcare
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Overseas Programs / Partners
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Program
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N/A
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Country
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N/A
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Partner
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N/A
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Year established
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N/A
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Non-University Partnerships
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Program
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Share various program content
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Partner
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Local & National Chamber of Commerce
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Year established
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N/A
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Distance courses offered or planned
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N/A
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Nondegree functional
programs
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N/A
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Nondegree general
programs
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N/A
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Custom programs to a single company or consortium
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N/A
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Organizations school has done business with for three or more years
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N/A
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Date of
construction
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1996
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Number of classrooms
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28
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Cost
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N/A
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Comments
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Two new programs premiering in year 2000.
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