Recruiters' Top 10 Complaints

Looking to blow your next job interview? Here are 10 mistakes you can make—and how to avoid them

by Alison Damast

Caitlin McLaughlin, global head of campus recruiting for Citigroup Markets and Banking (C), will sometimes surprise MBA students by starting off an interview with a question that has little to do with their experience in the business world or as a student at their particular school.

She'll glance at the interests and activities section of their résumés and ask questions on subjects students expect recruiters to gloss over.

"I'll say, 'I noticed on your résumé that you are a Jimmy Buffet fanatic,' and it will be clear that the person forgot it was on there," she said. "You can see the look of panic spread across their face because they forgot."

Little Mistakes, Big Impact

Little slipups like this are the types of things that recruiters say can make the difference between making the right impression or the wrong one during a job interview (see BusinessWeek.com, 9/6/06, "The 'Do Nots' of Networking").

One thing most recruiters agree on is that MBA students are coming to job interviews more prepared and polished than candidates in years past. They are coached by their career services offices, have studied meticulously the employers, and have boiled their work and academic career experiences down to a carefully crafted script.

Even with all this preparation, there are a number of missteps students can make that can quickly shift the tone of the interview in the wrong direction, recruiters from top companies say.

We asked recruiters for specific advice about navigating interviews and sidestepping common mistakes. Here's what they told us:

1. Follow Interview Etiquette
Some of the most embarrassing moments are caused by blunders a student didn't anticipate. A cell phone ringing in the middle of an interview can be an unwelcome interruption. Whatever you do, don't stop to answer it or check the number, says Connie Thanasoulis, director of campus recruiting at Merrill Lynch (MER). Her advice: "Apologize, and immediately move on."

Etiquette requires students to shake the recruiter's hand before the interview starts and again at its conclusion. These are moments that could prove embarrassing if you have sweaty palms, a common byproduct of nerves and adrenaline. A simple way to solve the problem is to first brush your hand against your leg to dry it off, suggests Thanasoulis.

2. Keep Your Answers Short and to the Point
Recruiters will sometimes ask a question about a candidate's résumé and the candidate will ramble on—and on—for several minutes before getting to the main point. This can be trying for the interviewer, who is trying to learn as much as possible about the student in a short time. It can put the interviewer in an uncomfortable position, says Peter Sullivan, director of North American People Services for Booz Allen Hamilton.

"It is very difficult when someone starts diving into detail. It can be perceived as impolite to cut someone off," says Sullivan.

Try to keep your answers under a minute if possible. This gives the interviewer a chance to consider whether they want to ask the candidate to elaborate on the answer. "If the interviewer wants more details, they will ask for it," Sullivan says.

3. It's Okay to Be Clueless
Steve Canale, manager of recruiting and staffing services at General Electric (GE) likes to throw in questions that students might not have anticipated. For example, most students will talk at length with him about the company and why they want to work there, but will be thrown off when he asks them to name GE's current slogan.