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Tom Davenport

Tom Davenport holds the President's Chair in Information Technology and Management at Babson College, where he also leads the Process Management and Working Knowledge Research Centers. His books and articles on business process reengineering, knowledge management, attention management, knowledge worker productivity, and analytical competition helped to establish each of those business ideas. His website is tomdavenport.com

Recent Articles by Tom Davenport

July 26, 2011

Singapore Picks a Winner in Analytics

Harvard blogger Tom Davenport chimes in from Singapore, where he's helping to launch the Deloitte Analytics Institute

August 3, 2010

If Only BP Knew Now What it Knew Then

Posted on Harvard Business Review: August 2, 2010 9:35 AM The new BP CEO, Bob Dudley, told ABC that the Gulf oil spill "has come out of nowhere" for the company. Maybe...

July 20, 2010

Five Ways Pixar Makes Better Decisions

Posted on Harvard Business Review: July 15, 2010 9:53 AM I'm writing a new book with Larry Prusak and Brook Manville. If we had to name it today, we'd call it Judgment...

June 11, 2010

Where American Airlines Needs Help

Posted on Harvard Business Review: June 11, 2010 8:53 AM I'm sitting on American Airlines 1387 from Boston to Dallas, and by the time I land, I will be close to ...

August 7, 2009

Why Jerks Are Bad Decision-Makers

Posted on The Next Big Thing: August 4, 2009 12:49 PM There are many reasons for not working with jerks, as Bob Sutton has pointed out in his memorably-titled book The...

October 24, 2008

Renovate the Old Economy, Don't Rebuild It

Posted on The Next Big Thing: October 21, 2008 6:56 PM You hear a lot of talk about rebuilding the U.S. economy, and it obviously needs some help. But I wonder if we ...

October 17, 2008

Will Web 2.0 Survive the Financial Crisis?

Posted on The Next Big Thing: October 14, 2008 10:53 AM Have you ever sat at Starbucks with your Mac laptop open, sipping your mochaccino or your chai latte, and ...