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Susan Cramm

Susan Cramm is the founder and president of Valuedance and a recognized industry expert on information technology leadership and coaching. She is the former CFO and executive vice president at Chevy's Mexican Restaurants. Prior to Chevy's, Cramm worked with the Taco Bell Corporation and held the positions of CIO and vice president of the Information Technology Group and Senior Director for Financial and Strategic Planning.

Recent Articles by Susan Cramm

July 16, 2010

When Your IT Group Doesn't Deliver

Posted on Harvard Business Review: July 7, 2010 10:38 AM There are two major reasons an IT organization is "bad," and what you do about it differs depending on the ...

June 25, 2010

What Makes a Great CIO?

Posted on Harvard Business Review: June 24, 2010 12:05 PM Every profession has its stereotype. Operations guys are risk adverse. Marketing types are emotional. Finance...

April 9, 2010

8 Things We (Still) Hate About IT

Posted on Harvard Business Review: April 8, 2010 3:05 PM In case any of us doubted it, our frustrations with IT—and IT's frustrations with the business—are alive and ...

January 11, 2010

Five Ways to Lead With More Compassion

Posted on Harvard Business Review: January 11, 2010 4:25 PM Question: When working with IT, how can you tell the difference between an introvert and an extrovert? ...

January 7, 2010

Why Your Job Is Boring

Posted on Harvard Business Review: January 7, 2010 4:20 PM If you are finding your job a little boring, you aren't alone. There are many who feel trapped in their ...