June 8, 2010
When the late Payne Stewart won the U.S. Open back in 1999 with a particularly strong putting performance, Jim Grundberg took note. Grundberg, at the time an executive...
December 3, 2009
SET EXPECTATIONSClearly state the dress code, and let employees know if clients will be present. Is it an employee-only event (no significant others or families)? Say ...
August 7, 2009
What to say: Start with, "I'm very sorry for what has happened." Acknowledge the mistake, and skip the sarcasm, deep sighs, and eye-rolling. "Body language and tone of...
June 5, 2009
Bread on the left, drink on the right. Whether you're the host or a guest, there's a whole lot to get straight at business meals. The No. 1 rule? It's not about the ...
August 24, 2006
These are the dog days of Texas summer, with grass bleached yellow and the mercury hitting 100 by noon. But nowhere is the heat being felt like it is inside Dell's ...