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Jena McGregor

Jena McGregor

Jena McGregor is the Management Dept. editor for BusinessWeek, a position she assumed in December, 2005. Prior to BusinessWeek, McGregor was an associate editor at Fast Company. She was also with SmartMoney, where she held numerous positions, including staff writer and staff reporter. McGregor is a graduate of the University of Georgia.

Recent Articles by Jena McGregor

February 17, 2010

Behind Our List

It could have been a lot worse. When it comes to customer service, one might have assumed 2009 would have dealt a massive blow. Amid a brutal recession, companies ...

February 17, 2010

USAA's Battle Plan

When Staff Sergeant Corey Mason wants to deposit a check, he doesn't use an ATM, a teller at a branch, or even a stamped envelope and deposit slip. Rather, the ...

February 17, 2010

Customer Service Champs 2010: Keeping Consumers Happy

Learn how some smart companies keep their customers satisfied

November 22, 2009

Reimagining the Science Park in North Carolina

The rolling woods along Interstate 40 in North Carolina between Raleigh and Durham have little in common with a bustling urban streetscape. And that is exactly ...

November 18, 2009

Health Care: GE Gets Radical

It's been a hard year to work at General Electric (GE). Salary freezes have hit its famously performance-driven employees, with some managers taking pay cuts. The ...

November 4, 2009

Top Managers Are Quitting, Without a New Job

When Liam McGee departed as president of Bank of America (BAC) in August, his explanation was surprisingly straight up. Rather than cloak his exit in the usual murky ...

October 15, 2009

Korea's Biggest Foreign Deal Ever Bites Back

Seoul - Doosan is one of the largest chaebol, or conglomerates, in South Korea, with some $20 billion in sales. A maker of construction equipment and builder of ...

October 15, 2009

The Hard Sell

U.S. consumers at nearly every income level and spending stratum have pulled back over the past year, trading down from department stores to discounters or delaying ...

September 24, 2009

Extraordinary Women, Familiar Advice

How Remarkable Women Lead: A Breakthrough Model for Work and LifeBy Joanna Barsh and Susie CranstonCrown Business; 355 pp.; $27.50 Avon (AVP) Chairman and CEO Andrea ...

August 26, 2009

CEOs: Same Old Faces in the C-Suite

When Abraham Lincoln and Franklin D. Roosevelt campaigned for reelection during wartime, they told voters it was a bad idea to switch leaders midstream. Today, CEOs ...