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Special Report
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Special Report
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Jeffrey Liker
Jeffrey K. Liker, PhD, is professor of industrial and operations engineering at the University of Michigan and a principle of Optiprise. Dr. Liker has written or co-written 70 articles and eight books, including the international best seller The Toyota Way (McGraw-Hill, 2004).
Recent Articles by Jeffrey Liker
February 10, 2011
Toyota's Recall Crisis: What Have We Learned?
Posted on Harvard Business Review: February 11, 2011 8:15 AM In August, 2009, the improper installation of an all-weather floor mat from an SUV into a loaner Lexus ...
