Categories: Quality

Bad timing: GM recalls 1.3 million cars

Posted by: David Welch on March 02

Well, so much for racing through the gap left open by Toyota’s recall saga. General Motors said late Monday that it will recall 1.3 million compact cars to fix...

Ford Tops Quality Survey

Posted by: David Kiley on July 21

Ford Motor Co.'s has topped a quality survey, beating rivals Toyota and Honda for the first time. The survey is not from J.D. Power and Associates, which has the definitive...

Yawn. Detroit gets closer in J.D. Power's quality study.

Posted by: David Welch on June 22

Here’s a storyline I have heard before. The Big Three are narrowing the gap on quality. J.D. Power and Associates have just released their annual Initial Quality Study, which...

Want To Know Who Is Brand Loyal? Talk To a Cab Driver.

Posted by: David Kiley on January 21

I think General Motors saw my blog item about brand loyalty and dispatched a particular cab driver to pick me up at my house to rebut my item. It’s...

Porsche, Honda, Malibu and Ford Star in JDP IQS

Posted by: David Kiley on June 04

Ford has been saying for weeks that it’s quality (as measured in first three months of ownership) is at a virtual tie with Toyota. That was based on the...

Mercedes Quality Redux

Posted by: Gail Edmondson on August 17

Whooaa! Every time I write about the rebound in Mercedes' quality, I get a flood of testimonials about the utterly disasterous state of MB cars, as bloggers like to dub...

Mercedes E Class Back on Top

Posted by: Gail Edmondson on June 11

Imagine the cheers in Stuttgart and the grumbling in Munich. The Mercedes E Class Sedan ranked best premium mid-sized sedan in the J.D. Power Initial Quality Survey -- after several...

Brits Give Mercedes Passing Grade on Quality

Posted by: Gail Edmondson on June 01

When an automaker's reputation for quality crashes, it takes a painfully long time to convince car buyers the problem is fixed. But a recent customer satisfaction survey of 18,000 British...

Reply to Mad in Malibu

Posted by: Gail Edmondson on December 05

We could fill a digital universe with the complaints about Mercedes' quality. So I do understand the fury of "Mad in Malibu." But 2001 was a peak year for quality...