Bio

Matthew Dixon is the managing director of the Corporate Executive Board's Sales and Service Practice.
Nicholas Toman is the research director of the Customer Contact Council, a division of the Corporate Executive Board's Sales and Service Practice.

Matt Dixon and Nicholas Toman

Articles by Matt Dixon and Nicholas Toman

Recent

  • Innovation for Call Centers
    Most companies still suffer from the checklist mentality when it comes to managing how their reps engage with customers

Read

Shared

Discussed

Last Updated: 09:08 pm Market Summary

S&P500 1970.07 .12
DJIA 16880.36 -31.75
NASDAQ 4462.902 20.204
Stoxx 50 3169.23 -21.31
FTSE 100 6773.44 -34.31
DAX 9593.68 -59.95
Nikkei 15750.35 104.12
Topix 1299.64 7.4
Hang Seng 24732.21 91.68