Bio

Matthew Dixon is the managing director of the Corporate Executive Board's Sales and Service Practice.
Nicholas Toman is the research director of the Customer Contact Council, a division of the Corporate Executive Board's Sales and Service Practice.

Matt Dixon and Nicholas Toman

Articles by Matt Dixon and Nicholas Toman

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  • Innovation for Call Centers
    Most companies still suffer from the checklist mentality when it comes to managing how their reps engage with customers

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