Leonard A. Schlesinger is president of Babson College. He came to Babson from Limited Brands, where he served in executive positions since 1999, most recently as vice-chairman and chief operating officer. His academic career includes twenty years at Harvard Business School, where he most recently served as the George Fisher Baker Jr. Professor of Business Administration, leading MBA and executive-education programs. Schlesinger is well-known for his pioneering research and publications on the "service profit chain." He is the author or co-author of nine books and has written more than 40 articles for academic audiences, as well as for The New York Times, Fast Company, and Harvard Business Review.