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An eagerly anticipated CEO announcement arrived on Tuesday with the news that Mark Thompson, the former BBC director general, has been given the top spot at the New York Times Co. (NYT)—which has been without a chief executive since former CEO Janet Robinson left late last year. As the newspaper grapples with the rapid decline in print advertising that’s bleeding the entire industry dry, and stakes its financial future on its new digital-subscription model, the company needs both a visionary and an intellectual acrobat who can grow new businesses and adapt to shifting market needs while the old model continues to shrink.
So is Mark Thompson, a man who has spent his entire career running a government-funded broadcaster, the right person for the job? Obviously NYT’s board—including controlling shareholder Arthur Sulzberger Jr.—believes he is. But, as my colleague Robert Andrews notes in a profile of Thompson, whatever digital vision or expertise in mobile the BBC has didn’t really come from its director general, and he was seen by many primarily as a “custodian and curator.” As Times Co. tries to adapt to a fundamental shift in the way media works, is that really the kind of leader it needs?
The challenges Times Co. faces are well-known, a microcosm of the unprecedented pressures the entire newspaper industry—if not traditional media as a whole—is struggling with. Print-advertising revenue, which has been the driving force behind the newspaper business for half a century, has been in a virtual free fall for the past several years, and if anything the decline is picking up speed. Producing such a well-known, global brand as the New York Times no doubt helps, but it’s not enough: In its most recent financial statement, the paper said print-ad revenue at the company dropped 7 percent.
Even more disturbing, the paper’s online ad revenue—which theoretically should be one of the bright spots amid the gloom—declined as well. Advertisers are increasingly looking for targeted ad programs that reach specific groups, and the reality is social networks such as Facebook and Twitter and Web-native publishers are seen as better places to achieve that.
On the bright side, Times Co.’s paywall program is generating substantial amounts of revenue. Exactly how much isn’t clear, because the paper doesn’t break out things like discounts and giveaways. What we know is that more than 500,000 subscribers pay for the paper’s digital product in one form or another, and the service is estimated to be making about $100 million. As we noted recently, this has pushed Times Co. over the threshold to where it is now pulling in more revenue from subscriptions than it does from advertising, a historic shift which Financial Times Ltd. is also close to achieving with its publication.
Even though the paywall is being hailed as a success, the revenue it’s generating is still not enough to make up for the decline in the newspaper’s print advertising. In other words, the paywall is bringing in new blood, but the exsanguination of the New York Times continues through other orifices. For at least a few years, About.com (which the paper acquired in 2005 for $410 million) helped make up for that flow. But the site has been hammered by Google (GOOG), and Times Co. is now looking to unload it.
So what does Thompson bring to this picture? He’s obviously used to running a giant media entity with global aspirations, and from the sounds of it, Times Co. is interested in his expertise in the field of video—one of the areas where the paper is hoping it can develop new offerings and bring in new forms of revenue. (The Wall Street Journal has been making similar moves.) But at the same time, a government-funded entity with a guaranteed revenue stream is a very different animal from a publicly traded newspaper whose core business is being eroded at an almost unprecedented rate.
Observers have made jokes about how answering to the Sulzberger family will be very similar to answering to the British government, and some have noted that being funded by public contributions is at least a little like being financed by reader subscriptions. But there’s a crucial difference between the supporting the BBC and subscribing to the New York Times: In Britain, television viewers are required by law to pay a license that helps fund the broadcaster. The newspaper has no way of forcing anyone to do anything, and its digital product exists in an increasingly crowded marketplace.
I have written before about some of the things a new CEO could do to help the New York Times Co. become a success in this new digital environment, including a focus on new forms of engagement with readers such as live events and other modes of “membership benefits” (in effect, a kind of reverse-paywall approach) instead of pinning all its hopes on a paywall. Could Times Co. acquire something like Flipboard as a way of jump-starting its transition from information gatekeeper to digital curation machine? Possibly. But Mark Thompson doesn’t seem like the kind of CEO who would make that sort of bet.
The bottom line is that a business-as-usual or custodial approach is not going to cut it at the NYT, not when revenue is declining as rapidly it has been. And shedding some staff or tweaking the product with a few digital bells and whistles isn’t likely to accomplish much either. The legendary paper doesn’t need someone to manage its business; it needs someone to reinvent it on a fairly fundamental level. Whether Mark Thompson is the man for that particular job remains to be seen.
Also from GigaOM:
Building a Better Paywall: Strategies for Monetizing News Content (subscription required)