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About the Author | |
 What
is Customer Relationship Management?
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Bob Thompson is founder and president of Front Line Solutions, an independent research and consulting firm specializing in Partner Relationship Management (PRM). He has over 20 years of experience in the high tech industry, in assignments as an IT strategy consultant and business unit executive at IBM, and as a computer VAR senior executive. Mr. Thompson has pioneered the emerging PRM market with cutting-edge research and is recognized internationally as the PRM thought leader. He also writes extensively for Channel and CRM-related publications,
publishes the popular CRM newsletter On The Front Line, and manages the innovative CRM portal, CRMGuru.com, which has over 14,000 members worldwide. Mr. Thompson serves on the Board of Directors of the Northern California Chapter of the CRM Association and is a
frequent speaker at CRM conferences. For more information, visit the Front Line Solutions web site at
www.frontlinehq.com or CRMGuru.com at
www.crmguru.com. Author: Bob Thompson Contributing Writer: David Sims Design: Sundberg & Associates Inc Produced by: Frank Long, International Media Associates, Sandwich, MA. e-mail: fjlongima@aol.com Web Conversion by WebTeck |