BUSINESSWEEK ONLINE : DECEMBER 11, 2000 ISSUE
BUSINESS WEEK E.BIZ -- COVER STORY Software's Brash Upstarts Procurement These programs enable companies to automate purchasing. MARKET SIZE: $1.2 billion in 2000; $3.9 billion in 2003 PLAYERS: Ariba (ARBA) is the leader but faces Oracle (ORCL) and threats from SAP (SAP), Commerce One (CMRC), and upstarts. E-Marketplaces The software is used to build online exchanges--connecting buyers and sellers. MARKET SIZE: $428 million in 2000; $2.1 billion in 2003 PLAYERS: Commerce One rules the realm, but Ariba and FreeMarkets (FMKT) are gaining. Supply Management This software connects a company's Web operations with its suppliers. MARKET SIZE: $5.3 billion in 2000; $14.6 billion in 2003 PLAYERS: i2 connects the links in supply chains. webMethods (WEBM) and Vitria (VITR) specialize in hooking the supply chain to corporate software. i2 (ITWO) dominates, but look out for Oracle and SAP. Web Content Distribution Software that helps companies get Web pages to users computers more quickly. MARKET SIZE: $1 billion in 2000; $3 billion in 2003 PLAYERS: Akamai (AKAM) and Inktomi (INKT) are the bigs, but Oracle and Cisco (CSCO) are entering the market. Web Content Management These programs help companies manage thousands of pages on Web sites. MARKET SIZE: $917 million in 2000; $2.5 billion in 2003 PLAYERS: Vignette (VIGN) and Interwoven (IWOV) dominate the market, but up-and-comers such as IntraNet Solutions (INRS) and Plumtree are threats. E-Marketing This software tracks customers' interests and predicts what and when they'll buy. MARKET SIZE: $564 million in 2000; $1.9 billion in 2003 PLAYERS: E.piphany (EPNY) has jumped ahead, but Siebel (SEBL) is always a threat, and SAP and Art Technology (ARTG) are wading in. E-Commerce This software lets companies build product catalogs, collect payments, and track deliveries. MARKET SIZE: $3.7 billion in 2000; $14.9 billion in 2003 PLAYERS: BEA Systems (BEAS) leads, but BroadVision (BVSN), IBM (IBM), and Art Technology Group are contenders. Customer Support Automates online customer service tasks such as e-mail questions about billing or delivery. MARKET SIZE: $433 million in 2000; $1.8 billion in 2003 PLAYERS: Kana Communications (KANA) and Ask Jeeves (ASKJ) are leaders. Siebel Systems is a major rival. DATA: AMR RESEARCH, BANC OF AMERICA SECURITIES, GIGA INFORMATION GROUP. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ BACK TO TOP					e.biz Contents for Dec. 11, 2000 issue RELATED ITEMS The New Software Whizzes TABLE: Software's Brash Upstarts CHART: The Upstarts Are Growing Fast...Boosting Their Stock Performance... TABLE: ...And Winning Buy Recommendations GRAPHIC: i2 Technologies Snapshot GRAPHIC: Vignette Snapshot GRAPHIC: BEA Systems Snapshot GRAPHIC: Ariba Snapshot GRAPHIC: BroadVision Snapshot Microsoft's Little Bro' TABLE: Still King of the Hill ONLINE ORIGINAL: A Hill of Beans That Could Have Buried BroadVision ONLINE ORIGINAL: How E.piphany Gets Them to See the Light ONLINE ORIGINAL: Q&A with BEA's William Coleman ONLINE ORIGINAL: Q&A with Commerce One's Mark Hoffman INTERACT E-Mail to Business Week Online

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